Free trial
1,000 free tickets every month with no credit card required, enough to test resolution quality on your own tickets before committing.
Learn moreAissist
AI agents that resolve support and sales tickets end to end inside your helpdesk
Intermediate
What is Aissist?
Aissist is an AI chat bot tool. Aissist deploys multi-agent AI inside Zendesk, Intercom, Freshdesk, Salesforce and other helpdesks to resolve support and sales conversations end to end, with grounded answers, human handoff, real-time insight and usage-based pricing capped per resolution.
Aissist is an AI agent platform for customer service and sales teams that runs inside the helpdesk you already use. Rather than bolting a separate chat widget onto your stack, it connects to Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Kustomer, Front or Gorgias and works the tickets that arrive there. The product is built around AgentMesh, a multi-agent framework in which specialist agents plan work together, cross-check each other's reasoning, act in connected systems such as CRM, order and billing tools, then close the case in the helpdesk. The company reports an average resolution rate of 83 percent and a CSAT of 4.8/5 on AI-resolved conversations. The practical distinction Aissist draws is between answering and finishing. Routine questions like troubleshooting, refunds, subscription changes and account updates are handled through multi-step actions rather than a single canned reply. When a case turns sensitive, unclear or outside policy, the system escalates to a human with the full conversation attached, so the customer does not repeat themselves. Grounding is limited to your help center, documents, policies and connected systems, and guardrails for refund limits, verification steps and brand tone apply across 65+ languages and channels including chat, email, WhatsApp, SMS and social, with text, voice notes, images and video accepted. Three supporting products sit around the core agent. Pulse reads every conversation, AI and human, and surfaces contact drivers, agent quality scores and an Ask Engine for root-cause queries. Evolve runs a continuous loop that scores conversations against your best human agents, tests fixes on live traffic and ships approved changes. Pricing is metered by actual usage with a per-resolution cap, which the company positions as a middle path between flat per-resolution fees and uncapped usage billing. Aissist fits mid-market and growing support organizations that want automation inside an existing helpdesk rather than a replacement for it. Teams on very small volumes, or those wanting a fully self-serve tool with no demo step, should weigh the setup against lighter chatbot options.
How do you use Aissist?
1Sign up and start the free ticket allowance
Create an account on the Aissist console. The free tier covers 1,000 tickets per month with no credit card required, which is enough to evaluate quality on real traffic.
2Connect your helpdesk
Pick your platform from the integration pages and authorize the connection. The company states connection takes minutes and the agent can be live the same hour.
3Ground the agent in your content
Aissist builds its knowledge from your help center and past tickets. Review the policies, refund limits, verification steps and brand tone rules it should enforce on every conversation.4Test on live tickets and watch the escalations
Let the agent handle incoming conversations and inspect where it hands off. Escalations arrive with the full thread attached, which makes it easy to judge whether the handoff judgment is calibrated.5Review Pulse insight and approve Evolve changes
Use Pulse to see contact drivers, agent quality scores and root causes, then approve the optimizations Evolve has tested before they roll out to policy, brand or compliance behavior.
6Book a demo for a guided evaluation
Teams that want a walkthrough before committing can request a demo and see the agent resolve their own tickets with pricing explained.
Pros and cons
Pros
- Resolves multi-step work in connected systems, not just FAQs, then closes the case in the helpdeskAI
- Helpdesk agnostic across eight major platforms, so switching tools does not force a rebuildAI
- Answers are grounded in your own knowledge base, policies and systems, with escalation before customers askAI
- Per-resolution cap keeps worst-case cost predictable while simple questions still cost lessAI
- Pulse and Evolve turn every conversation into insight and tested improvements without a retraining projectAI
Cons
- Performance figures such as the 83% resolution rate and 4.8/5 CSAT are vendor-reported and not independently verified on the pageAI
- The multi-agent, self-evolving architecture is a lot of machinery for teams with low ticket volume or simple FAQ trafficAI
- Full value depends on clean knowledge bases and connected internal systems, so setup effort moves to your sideAI
- Pricing is metered and capped rather than flat, which makes budgeting harder to forecast than a fixed seat feeAI
- No public API documentation or developer surface is described on the homepageAI
How much does Aissist cost?
Pricing
Usage-based billing with a guaranteed ceiling per resolution: $0.20 for email, forms and social, $0.60 for chat, WhatsApp and SMS. Simple questions cost less than the cap, complex ones never exceed it, and handoffs to humans are free. The company claims 40%+ savings versus AI alternatives.
Learn moreIntegrations
Native support for Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Kustomer, Front and Gorgias, plus connections to CRM, order, billing and internal tools the agents act in.
Learn moreFeatures
AgentMesh multi-agent framework for reasoning through complex cases, actions in CRM, order and billing systems, guarded responses grounded in approved content, proactive human handoff, 65+ language and multi-channel coverage, Pulse conversation analytics with an Ask Engine, and Evolve self-improvement loops with approval gates.
Learn moreFrequently asked questions about Aissist
How much does Aissist cost?
Usage-based billing with a guaranteed ceiling per resolution: $0.20 for email, forms and social, $0.60 for chat, WhatsApp and SMS. Simple questions cost less than the cap, complex ones never exceed it, and handoffs to humans are free. The company claims 40%+ savings versus AI alternatives.Does Aissist offer a free trial?
1,000 free tickets every month with no credit card required, enough to test resolution quality on your own tickets before committing.How do you use Aissist?
The walkthrough on this page covers 6 steps: 1. Sign up and start the free ticket allowance 2. Connect your helpdesk 3. Ground the agent in your content 4. Test on live tickets and watch the escalations 5. Review Pulse insight and approve Evolve changes 6. Book a demo for a guided evaluation.What platforms does Aissist support?
Aissist is available on Web App.What does Aissist integrate with?
Native support for Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Kustomer, Front and Gorgias, plus connections to CRM, order, billing and internal tools the agents act in.What are the limitations of Aissist?
Performance figures such as the 83% resolution rate and 4.8/5 CSAT are vendor-reported and not independently verified on the page. The multi-agent, self-evolving architecture is a lot of machinery for teams with low ticket volume or simple FAQ traffic. Full value depends on clean knowledge bases and connected internal systems, so setup effort moves to your side.
Status
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Added10/21/2026
Platforms
Web App
Pricing
FreemiumSubscription
