Support
Support page content covers priority queuing and escalation, live chat with instant agent assignment and cross-channel support; a contact page is available for direct enquiries.
Learn moreChatbot.Team
AI-powered conversational marketing across WhatsApp, Instagram and RCS.
Beginner API
What is Chatbot.Team?
Chatbot.Team automates customer conversations across WhatsApp, Instagram, RCS and web chat, combining AI-driven product recommendations with live agent handoff, sentiment-aware NLP and CRM integrations for ecommerce and digital-first brands.
Chatbot.Team is an AI-powered engagement platform that helps ecommerce and digital-first brands automate customer conversations on WhatsApp, Instagram, RCS and the web. Built on the official WhatsApp Business API, it turns everyday chats into structured sales and support flows. Rather than a single-channel bot, the product positions itself as an omnichannel layer where marketing, sales and service teams can run campaigns, qualify leads and answer queries without stitching together separate tools. In practice, the platform covers three areas. Acquisition tools send hyper-personalized messages based on user behavior, launch click-to-chat entry points from ads, links or QR codes, and run referral and loyalty programs inside WhatsApp. Operations features automate lead capture and ticket assignment, scale support to handle far more conversations without adding headcount, and speed up responses by reducing agent dependency. Conversion tools use AI to recommend products, books, outfits, meals or wellness items based on stated preferences and past history, with the aim of lifting average order value and repeat purchases. The NLP layer does more than keyword matching. Sentiment detection lets the bot adapt its tone when a customer is frustrated, multilingual support keeps conversations natural across languages, and intent recognition routes each query to the correct flow. When automation is not enough, priority queuing pushes urgent chats to the front and escalates to senior agents, live chat assigns the right person instantly, and cross-channel support keeps WhatsApp, Instagram and web chat in one queue. Chatbot.Team is aimed at growth, support and operations teams in retail, ecommerce and other digital-first businesses that already rely on messaging apps as a primary customer channel. It competes with general-purpose chatbot builders and with messaging suites that treat WhatsApp as an add-on. The homepage does not publish pricing tiers, so buyers should expect to book a demo to get commercial details and judge the total cost against standalone WhatsApp API vendors and full-stack CRM platforms.
How do you use Chatbot.Team?
1Review the platform workflow
Read the How It Works page to see how chat flows, AI recommendations and agent handoff fit together before you request access.
2Book a demo and request trial access
Use the demo form on the homepage to share your company details and channel mix; the team follows up with trial access and a walkthrough.
3Connect WhatsApp, Instagram and your store
Link your WhatsApp Business API account and other channels, then connect Shopify, Razorpay, Shiprocket or Google Sheets so the bot can read products and orders.4Build your first conversation flow
Create a flow that captures leads or answers common questions, and add product recommendation steps using intent recognition and sentiment settings.5Configure agent routing and escalation
Set rules for priority queuing and instant agent assignment so urgent chats reach the right person quickly when automation is not enough.
6Launch a campaign and monitor results
Run a broadcast or click-to-chat campaign, then review conversation volume, conversion and handoff rates to refine the flow.
Pros and cons
Pros
- Runs on the official WhatsApp Business API, which matters for compliance and message deliverability.AI
- Covers acquisition, conversion and support in one platform rather than separate chatbot and helpdesk tools.AI
- NLP features include sentiment detection, multilingual replies and intent recognition for more natural flows.AI
- Human handoff is built in through priority queuing, instant agent assignment and a shared cross-channel inbox.AI
- Connects to common ecommerce and payment tools such as Shopify, Razorpay and Shiprocket, plus Google Sheets.AI
Cons
- Pricing is not published on the homepage, so costs can only be assessed through a sales demo.AI
- Setup depends on the WhatsApp Business API and Meta approval processes, which can slow time to launch.AI
- The NLP and automation features assume clean catalog and CRM data; messy product feeds will weaken recommendations.AI
- Voice bots and email support are mentioned in the FAQ but have little detail on the homepage, so buyers should verify depth.AI
- The product is clearly orientated to WhatsApp-first markets, which may not suit teams selling mainly through other channels.AI
How much does Chatbot.Team cost?
Integrations
Connects with Shopify, Razorpay, Shiprocket, Google Sheets, Facebook Messenger, Instagram and RCS, with CRM, ERP and marketing tools supported through APIs and automation workflows.
Features
Core features span conversational marketing (hyper-personalized journeys, click-to-chat entry points, WhatsApp referral programs), operations (automated lead routing, scaled support, faster replies) and AI recommendations for products and services. NLP includes sentiment detection with tone adaptation, multilingual support and intent recognition. Support tooling adds priority queuing, instant agent assignment and cross-channel inboxes.
Learn moreFrequently asked questions about Chatbot.Team
Does Chatbot.Team have an API?
Yes, Chatbot.Team offers an API.How do you use Chatbot.Team?
The walkthrough on this page covers 6 steps: 1. Review the platform workflow 2. Book a demo and request trial access 3. Connect WhatsApp, Instagram and your store 4. Build your first conversation flow 5. Configure agent routing and escalation 6. Launch a campaign and monitor results.What platforms does Chatbot.Team support?
Chatbot.Team is available on Web App.What does Chatbot.Team integrate with?
Connects with Shopify, Razorpay, Shiprocket, Google Sheets, Facebook Messenger, Instagram and RCS, with CRM, ERP and marketing tools supported through APIs and automation workflows.What are the limitations of Chatbot.Team?
Pricing is not published on the homepage, so costs can only be assessed through a sales demo. Setup depends on the WhatsApp Business API and Meta approval processes, which can slow time to launch. The NLP and automation features assume clean catalog and CRM data; messy product feeds will weaken recommendations.
Status
StatusActive
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Added10/21/2026
Platforms
Web App
Pricing
Paid
