What platforms does CloudTalk support?

CloudTalk is available on Web App.

CloudTalk

Name: CloudTalk
Author: CloudTalk

AI voice agents built into a full cloud phone system

Beginner API

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Screenshot of CloudTalk, AI voice agents built into a full cloud phone system

What is CloudTalk?

CloudTalk is an AI calls tool. CloudTalk pairs AI voice agents with a full cloud phone system: inbound reception, outbound qualification, document-grounded answers, 70+ languages and human handoff with context, all managed through a no-code call flow designer.

CloudTalk is a cloud calling platform that added AI voice agents on top of its own telephony rather than bolting a phone system onto an AI product. Numbers, routing, call quality and carrier coverage in more than 160 countries were already in place before the company introduced its AI layer. That order of operations matters: an AI agent here runs inside the same call flow, the same analytics and the same CRM sync as your human agents. Two agent types cover most use cases. The AI Receptionist handles inbound calls as a front desk, answering around the clock, responding to questions from uploaded business documents, qualifying callers and booking meetings into a calendar. The AI Specialist goes further into inbound and outbound workflows such as lead qualification, reminders, renewals and reactivation, working through defined scenarios end to end. Both can hand a caller to a human with the conversation context attached, and routing rules can send calls by intent to the right person or team. The product suits support and sales teams in small to mid-sized companies that want automation without a developer build. Simple call flows can be assembled without code and go live quickly; more involved workflows take longer. Calls are answered in more than 70 languages with automatic detection of the caller's language, which helps teams serving customers across borders. Everything sits inside the Call Flow Designer, so AI can be scoped to after-hours or overflow scenarios while human calls stay visible in the same reporting view. Against dedicated voice agent platforms, CloudTalk trades some model flexibility for operational convenience. Teams that want to swap speech providers at will or pay strictly per minute will find more freedom in developer-oriented tools. Teams that want one system for AI and human calls, with enterprise security credentials and a broad integration catalogue, get a tidier setup here.

How do you use CloudTalk?

1Create your account and claim the free minutes
Sign up on the CloudTalk site to open a workspace. The trial includes 14 days and 50 free AI minutes with no credit card required, which is enough to test a real call flow.
2Choose the agent type for your use case
Decide between the AI Receptionist for inbound front desk duty and the AI Specialist for inbound plus outbound workflows such as qualification or renewals. Pricing differs by agent type and included minutes.
3Build the call flow without code
Assemble the conversation in the Call Flow Designer, defining what the agent asks, where it routes callers by intent and when it transfers to a human. Start with one narrow scenario such as after-hours coverage.
4Load your business data and connect your stack
Upload the documents the agent should answer from, then connect your CRM or helpdesk so call outcomes and context land where your team already works. HubSpot, Salesforce, Pipedrive and Zoho are among the native options.
5Review transcripts and refine the agent
After calls run, use recordings, transcripts and summaries to see where the agent missed intent or where callers dropped off. Adjust prompts, routing rules and handoff triggers, then test again before wider rollout.
6Book a demo for a complex rollout
If the workflow spans multiple teams, markets or outbound campaigns, schedule time with the team to map routing, compliance needs and a rollout plan before committing to a paid tier.

Pros and cons

Pros

AI and human calls share one phone platform, so routing, analytics and CRM sync stay in a single viewAI
Document-grounded answers and calendar booking let the agent qualify callers and schedule meetings without a developerAI
Automatic language detection across more than 70 languages suits teams serving customers in several countriesAI
No-code call flows let AI be scoped to after-hours or overflow without rebuilding the phone systemAI
Security posture is documented: SOC 2 Type 2, ISO/IEC 27001:2022 and GDPR compliance with a public trust centerAI

Cons

Voice-first product: email, chat and video handling require separate tools rather than one omnichannel suiteAI
Solo operators and very small teams pay for collaboration and routing features they may never useAI
Cloud-based only, so businesses running on-premises PBX hardware cannot adopt it as isAI
Model and voice provider flexibility is narrower than developer-led voice agent platformsAI

How much does CloudTalk cost?

Free trial

Yes. A 14-day trial includes 50 free AI minutes and requires no credit card.

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Pricing

AI Receptionist starts at $99/month for 200 minutes. AI Specialist, which covers inbound and outbound, starts at $349/month for 1,000 minutes. The underlying phone system starts at $25 per user per month.

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Integrations

More than 100 business tools, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Intercom, Freshdesk, Help Scout, Gong, Outreach, Salesloft, Modjo, Zapier, Make and Pabbly. Webhooks and API triggers are supported.

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Features

24/7 inbound answering and outbound campaigns, answers grounded in uploaded documents, calendar booking, intent-based routing and human handoff with context retained. Agents speak more than 70 languages with automatic detection, sit inside a no-code call flow designer and report alongside human calls. Security includes SOC 2 Type 2, ISO/IEC 27001:2022 and GDPR compliance.

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Frequently asked questions about CloudTalk

How much does CloudTalk cost?
AI Receptionist starts at $99/month for 200 minutes. AI Specialist, which covers inbound and outbound, starts at $349/month for 1,000 minutes. The underlying phone system starts at $25 per user per month.
Does CloudTalk offer a free trial?
Yes. A 14-day trial includes 50 free AI minutes and requires no credit card.
Does CloudTalk have an API?
Yes, CloudTalk offers an API.
How do you use CloudTalk?
The walkthrough on this page covers 6 steps: 1. Create your account and claim the free minutes 2. Choose the agent type for your use case 3. Build the call flow without code 4. Load your business data and connect your stack 5. Review transcripts and refine the agent 6. Book a demo for a complex rollout.
What platforms does CloudTalk support?
CloudTalk is available on Web App.
What does CloudTalk integrate with?
More than 100 business tools, including HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, Intercom, Freshdesk, Help Scout, Gong, Outreach, Salesloft, Modjo, Zapier, Make and Pabbly. Webhooks and API triggers are supported.