Cody

Cody builds support, website conversion and live avatar agents on one shared knowledge base of your documents, sites, tickets and databases, with per-user permissions, audit logs and model choice per workflow.

Cody is a family of AI agents that answer questions from a private knowledge base rather than the open web. Three products sit under the brand: Cody Assist handles knowledge and support, pulling from policies, playbooks, help-centre articles and internal documents so employees and customers get an answer with the source attached. Cody Convert watches visitor signals (referral source, pages viewed, time on page, return visits) and opens a conversation once intent crosses a threshold you define. Cody Live puts a face and a voice on the same underlying knowledge for events, brand activations and experiential marketing. The core idea is that you connect documents, drives, sites, tickets and databases once, and every agent you switch on inherits that same knowledge, integrations, permissions and controls. Adding a second agent is treated as a configuration change rather than a second implementation. Role-specific scope follows each user, so retrieval is limited to what that person is entitled to see, and every query, decision and output is logged and exportable. Operationally Cody is model-agnostic: choose a model per workflow and swap it later without rebuilding the pipeline. Agents can call connected systems, resolve live values and complete multi step work under approvals you set. Deployment can run in cloud, private cloud, hybrid or on premises. The tool suits operations, HR and IT teams fielding repetitive internal questions, support teams deflecting tickets, marketing and sales teams qualifying website visitors, and events teams running interactive stands. It competes with general assistants on grounding and governance rather than raw model access, and with DIY retrieval stacks on setup speed. The homepage states most teams have an assistant answering real questions within the same week; complex or regulated rollouts are pointed toward a Solution Design Study first.