Emailtree

Emailtree is an AI chat bot tool. EmailTree classifies inbound email and tickets across 200+ categories, then AutomationTree digital workers complete the request inside the customer's own systems. Built for BPOs and regulated enterprises that need on-premise or sovereign cloud deployment, human kill switches and an immutable audit trail.

EmailTree is the intake engine of a two-part platform aimed at organisations that process large volumes of inbound requests: banks, insurers, healthcare providers, manufacturers, retailers, e-commerce operators and the BPOs that serve them. The first engine reads incoming messages from email, tickets or forms in any language, works out intent, urgency and sender context, and routes each one into a structured ticket across more than 200 categories. The company reports 95 percent classification accuracy and 6,000 emails per day in production at Orange. The second engine, AutomationTree, is what separates the product from conventional email assistants. Rather than handing a drafted reply back to a human, it assigns the completed request to a digital worker that acts inside the customer's core systems, for example updating an account, running a check or issuing a licence. Every run can be stopped instantly by the client's own team and every action is written to an immutable audit ledger. A published e-commerce reference describes routine requests resolved in about a minute with no human in the loop. In practice the platform is sold to operations leaders rather than individual writers. Deployment runs on-premise or in an EU sovereign cloud, with no forced routing through third-party model APIs, which is the main argument for buyers in regulated sectors. The trade-off is scope: this is infrastructure for teams with real request volume and core systems to connect, not a lightweight writing helper. Smaller teams that only want reply suggestions will find the setup heavier than the job requires, and budget details are not published on the homepage, so pricing has to be confirmed through a demo.