Enso Connect

Enso Connect is an AI guest experience platform for vacation rentals and boutique hotels, combining a guest mobile app, unified inbox, AI messaging, automated upsells, guest screening and smart lock integration.

Enso Connect is a guest experience platform built for short-term rental operators and boutique hotels. It pulls guest communication, day-to-day operations and add-on revenue into a single system, with AI handling much of the messaging from the first inquiry through checkout and afterward. The company positions the product around three operator pain points: a flood of messages from guests, owners, cleaners, maintenance staff and vendors, thin revenue beyond the occasional early check-in, and headcount that grows in step with the portfolio. The product is organized around a guest-facing mobile app (called the Boarding Pass) and an operator-side workspace. On the operator side, a unified inbox collects conversations, while an AI knowledge base, an AI copilot and an autopilot mode draft or send replies. Custom automations and upsell tooling schedule offers such as early check-in or damage waivers, and a separate Enso Experiences program is described as a source of passive revenue. Guest screening and verification, contactless check-in, digital guidebooks, Apple Wallet support, sentiment recognition, a hospitality CRM, a guest experience dashboard and smart lock integration round out the feature list. Enso Connect targets property managers and hospitality brands that have outgrown manual messaging, from solo hosts building a branded rental to multi-brand aparthotel and boutique hotel groups. The homepage cites more than 60,000 listings among its customers, a 4.8 Capterra rating, round-the-clock support and Official Airbnb Partner status. A library of customer case studies covers upsell revenue, call reduction and messaging automation in several countries. Among alternatives, it competes with property management systems and guest messaging tools that bolt AI onto an inbox. Its distinguishing angle is the pairing of a branded guest app with revenue-generating upsells, rather than messaging automation alone. Pricing is not published on the homepage, and evaluation starts with a booked demo, so buyers should plan for a sales-led process.