Free trial
The program itself works as a free first year rather than a short trial: eligible startups pay nothing for twelve months, including 300 monthly Fin outcomes and 15 qualifications.
Learn moreFin
Intercom plus Fin AI agent, free for a year for eligible startups
Beginner
What is Fin?
Fin is an AI chat bot tool. The Intercom Startup Partner Program gives eligible early stage companies Intercom and the Fin AI customer service agent free for a year, with 300 monthly Fin outcomes, followed by stepped discounts of 50 and 25 percent in years two and three.
Fin is the AI agent built into Intercom, and this listing covers the Startup Partner Program, the route by which qualifying young companies get the whole suite at no cost for twelve months. Fin answers customer questions inside the Intercom inbox, drawing on the help centre and prior conversations, and hands off to a human when it cannot finish the job. Intercom describes it as the top AI agent in customer service and points to G2 user satisfaction scores where it leads a field that includes Zendesk AI Agent, Decagon, Forethought and Ada. The program is aimed at early stage companies rather than established support organisations. To qualify, a startup needs Series A funding or less, fewer than 25 employees, a referral from an Intercom startup partner, and no existing Intercom account. Accepted teams receive 100 percent off in year one, which the page equates to a full time support hire at no cost, then 50 percent off in year two and 25 percent off in year three. Each year also bundles a declining allowance of free Fin work: 300 outcomes and 15 qualifications per month in year one, 150 and 15 in year two, 75 and 15 in year three. In daily use, Fin is billed per result rather than per seat. An outcome is charged at $0.99 and covers a resolved conversation, a procedure handoff or a disqualified lead; a qualification is $9.99 when a lead meets sales criteria and is routed onward. The startup plan carries Advanced Seats, Copilot Seats, 20 Lite Seats and Proactive Support Plus with 500 messages monthly. Phone, SMS and WhatsApp sit outside the discount at list price, as do outcomes beyond the allowance. Set against Zendesk or a standalone bot vendor, the appeal here is the combination of a mature helpdesk and an agent already wired into it, at a price early teams can actually absorb. The trade off is lock in: the year two and year three discounts only apply to companies that stay on the program.
How do you use Fin?
1Check your eligibility
Confirm the company is Series A or lower, has fewer than 25 employees, is not already an Intercom customer and has a referral from an Intercom startup partner.
2Apply through the startup signup
Submit the application form linked from the program page. Intercom reviews the details and follows up with next steps for onboarding.3Read the program terms
Work through the help article on the program to understand the seat allocations, the monthly outcome and qualification limits and which usage is excluded.
4Understand how outcomes are counted
Read the help article explaining how Fin measures resolutions, procedure handoffs and disqualifications, so the monthly allowance can be budgeted sensibly.
5Train on the startup course
Use the Intercom Academy track for startups to configure the helpdesk, set up Fin and get a first support workflow running.
6Track usage against the allowance
Once live, watch Fin outcomes and qualifications in the reporting dashboards and check usage based channel costs, since phone, SMS and WhatsApp stay at list price.
Pros and cons
Pros
- A full year at no charge, with 300 Fin outcomes and 15 qualifications monthlyAI
- Discounts continue at 50 percent in year two and 25 percent in year threeAI
- Bundles a complete helpdesk with the agent, so no second vendor is neededAI
- Fin is billed per outcome, which ties spend to work actually completedAI
- Fin has no per seat charge, so adding support staff does not add Fin costAI
Cons
- Entry is gated by four conditions, including a partner referral and fewer than 25 employeesAI
- Free Fin capacity shrinks each year while list prices for the rest keep applyingAI
- Phone, SMS and WhatsApp are excluded from the discount and billed at full rateAI
- Staying on the program is the only way to keep year two and year three savingsAI
- Outcomes beyond the monthly allowance cost $0.99 each, and qualifications $9.99AI
How much does Fin cost?
Pricing
Year one is 100 percent off Intercom and Fin, with year two at 50 percent off and year three at 25 percent off. Each year includes 15 Fin qualifications monthly, with outcomes at 300, 150 and 75 by year. Extra outcomes are $0.99 and qualifications $9.99; phone, SMS and WhatsApp are billed at list price.
Learn moreSupport
Help resources include the startup-focused Intercom Academy courses, a public community forum for questions, and the Intercom blog for best practices and interviews.
Learn moreFeatures
Intercom's AI-first helpdesk with the Fin AI agent integrated throughout, AI-powered Insights and a self-improving system. The startup plan adds Advanced Seats, Copilot Seats, 20 Lite Seats and Proactive Support Plus at 500 messages monthly, with email and messaging channels covered.
Learn moreFrequently asked questions about Fin
How much does Fin cost?
Year one is 100 percent off Intercom and Fin, with year two at 50 percent off and year three at 25 percent off. Each year includes 15 Fin qualifications monthly, with outcomes at 300, 150 and 75 by year. Extra outcomes are $0.99 and qualifications $9.99; phone, SMS and WhatsApp are billed at list price.Does Fin offer a free trial?
The program itself works as a free first year rather than a short trial: eligible startups pay nothing for twelve months, including 300 monthly Fin outcomes and 15 qualifications.How do you use Fin?
The walkthrough on this page covers 6 steps: 1. Check your eligibility 2. Apply through the startup signup 3. Read the program terms 4. Understand how outcomes are counted 5. Train on the startup course 6. Track usage against the allowance.What platforms does Fin support?
Fin is available on Web App, iOS and Android.What are the limitations of Fin?
Entry is gated by four conditions, including a partner referral and fewer than 25 employees. Free Fin capacity shrinks each year while list prices for the rest keep applying. Phone, SMS and WhatsApp are excluded from the discount and billed at full rate.
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Added10/21/2026
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