Gorgias

Gorgias is an ecommerce-focused helpdesk with AI Agent, chat, and customer data integration. It automates support and centralizes conversations for online retailers, particularly on Shopify. Trusted by 17,000+ brands.

Gorgias is a customer support platform built specifically for ecommerce, combining a helpdesk, AI Agent, customer data, and chat into a single system. It is designed for online retailers, especially those on Shopify, to manage conversations across email, chat, social media, and SMS while automating routine inquiries. The platform promises to drive sales and automate support, and it is trusted by over 17,000 brands, powering customer conversations for 40% of Shopify brands. The core of Gorgias is its helpdesk, which centralizes all customer interactions so support agents can respond from one inbox. It pulls in customer data from ecommerce platforms, giving agents context such as order history and past tickets. An AI Agent handles common questions automatically, and workflows can be set up to route or escalate tickets based on rules. The platform also includes chat and FAQ tools to help merchants engage shoppers proactively and deflect repetitive questions. In practice, a support team connects their store, sets up the AI Agent and workflows, and then manages tickets in the shared inbox. The AI can answer questions like "I'm looking for a black blazer under $100" or track order status, reducing manual workload. Agents can see customer profiles and order details without switching tabs, which speeds up resolution. The system is designed for teams of all sizes, from small startups to large enterprises, and it scales with conversation volume. Among alternatives, Gorgias stands out for its ecommerce focus and deep Shopify integration, whereas general helpdesks like Zendesk or Freshdesk are broader but less tailored to online retail. It competes with other ecommerce support tools by offering a native AI Agent and a unified view of customer data. However, it may be overkill for businesses outside ecommerce or those with very low ticket volumes. Pricing is tiered, and while a free trial is mentioned, the homepage does not specify plan details, so buyers should check the pricing page for current rates.