Integrations
The homepage claims a library of 100+ ecommerce-native integrations with full authentication and write-back, naming Shopify, Stay AI, Loop, Zendesk, Skio, Recharge, Klaviyo, Yotpo and OrderGroove as examples.
Kodif
Action-first AI support agent that resolves ecommerce tickets, not just deflects them
Intermediate
What is Kodif?
Kodif is an action-first AI support agent for ecommerce brands. It resolves tickets rather than deflecting them, handling refunds, returns, order changes and subscription saves across email, chat, SMS and social, backed by 100+ ecommerce integrations with write-back capability.
Kodif is an AI customer support agent built for ecommerce brands, and its defining claim is that it resolves tickets rather than deflecting them. Where many support bots stop at answering questions, Kodif reads the order, checks the policy and then performs the action: issuing refunds, processing returns, changing orders, updating shipping details. The company positions the product around the hard cases other agents break on, citing subscription edge cases, regulated returns and state-change tickets as its home turf. The product is organised into three agents that share one memory, one policy layer and one source of truth across email, chat, SMS and social media. The Resolution Agent handles tickets end to end and tags conversations, and it can read photos and video that customers attach. The Retention Agent runs churn-saving playbooks (discount, pause, skip) at the moment a subscriber tries to leave, logging every save back into the subscription platform. The Revenue Agent is trained on catalog, reviews and brand tone to answer presale and sizing questions and recover carts. Kodif is aimed at ecommerce operations, CX and retention teams, not general purpose support desks. The integration library is the strongest part of the pitch: 100+ ecommerce-native systems with full authentication, write-back and resolution, including Shopify, Stay AI, Loop, Zendesk, Recharge, Klaviyo, Yotpo and OrderGroove. The company says it takes days from contract to resolving tickets in production, and that adding a new policy or workflow requires no engineering tickets. Against deflection-first chatbots and generic helpdesk AI, Kodif competes on depth of action inside commerce systems rather than breadth of conversation. Buyers should treat the vendor's claims about integration count and deployment speed as marketing until verified in a demo, and should confirm fit for their specific stack before committing.
How do you use Kodif?
1Book a 30 minute demo
Pricing and onboarding both run through the demo request. Use the call to describe your ticket mix, subscription platform and returns process.
2Review the Resolution Agent scope
Check which ticket types you want handled end to end, such as refunds, returns, order status and shipping changes, and how the agent tags conversations.
3Map your retention playbook
Decide what the agent should offer at cancellation (discount, pause, skip, frequency change) and confirm how saves are written back to your subscription platform.
4Prepare catalog and review data for the Revenue Agent
The Revenue Agent is trained on your catalog, reviews and tone, so gather those sources and identify the presale and sizing questions it should answer.
5Read a customer case study
See how brands such as Neuro Gum, Dolls Kill and Naadam describe their deployment before setting rollout expectations.
Pros and cons
Pros
- Takes real actions (refunds, returns, order changes, address updates) instead of only answering questionsAI
- One agent with shared memory and policy across email, chat, SMS and social mediaAI
- Retention Agent runs discount, pause and skip playbooks at the cancellation moment and logs saves to the subscription platformAI
- Deep commerce integrations with write-back, including Shopify, Stay AI, Loop, Zendesk, Recharge and KlaviyoAI
- Handles attachments, reading customer photos and video inside a ticketAI
Cons
- Pricing is not published on the homepage, so cost has to come from a sales conversationAI
- Built specifically for ecommerce; brands outside retail or subscription commerce will find little useAI
- Integration count and deployment speed claims come from the vendor and need verification during a demoAI
- No self-serve signup or public trial path is described, which slows evaluationAI
- Shared email, chat, SMS and social agent scope may not suit teams with unusual routing or compliance rulesAI
How much does Kodif cost?
Features
Three connected agents share one memory and one policy layer across email, chat, SMS and social. Resolution handles refunds, returns, order status and shipping changes end to end, including reading customer photos and video. Retention runs discount, pause, skip and frequency playbooks at cancellation and logs saves. Revenue uses catalog, reviews and tone to answer presale and sizing questions and recover carts.
Learn moreFrequently asked questions about Kodif
How do you use Kodif?
The walkthrough on this page covers 5 steps: 1. Book a 30 minute demo 2. Review the Resolution Agent scope 3. Map your retention playbook 4. Prepare catalog and review data for the Revenue Agent 5. Read a customer case study.What platforms does Kodif support?
Kodif is available on Web App.What does Kodif integrate with?
The homepage claims a library of 100+ ecommerce-native integrations with full authentication and write-back, naming Shopify, Stay AI, Loop, Zendesk, Skio, Recharge, Klaviyo, Yotpo and OrderGroove as examples.What are the limitations of Kodif?
Pricing is not published on the homepage, so cost has to come from a sales conversation. Built specifically for ecommerce; brands outside retail or subscription commerce will find little use. Integration count and deployment speed claims come from the vendor and need verification during a demo.
Status
StatusActive
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Added10/21/2026
Platforms
Web App
Pricing
Paid
