OneInbox

OneInbox is an AI calls tool. OneInbox combines voice AI agents with a shared human inbox for sales and support, tuned to industry workflows and running on its own carrier infrastructure. Growth handles outbound SDR work and Support runs an AI helpdesk, both on one analytics layer with usage plus seat pricing.

OneInbox is a customer operations platform built around a shared workspace where AI agents and human representatives run sales and support conversations side by side. The company describes it as a contact center operating system for humans and AI, spanning voice, chat, email and SMS. Rather than selling a single point tool, it bundles two products: Growth, an AI sales platform where AI SDRs and voice agents run outbound campaigns, qualify leads and book meetings, and Support, an AI helpdesk where automated agents and people work tickets from the same queue. The differentiator the vendor leans on is vertical training. Voice agents are tuned on real conversations from a specific sector, covering its vocabulary, compliance expectations and awkward edge cases, instead of running generic scripts. Real estate, call centers, insurance, banking, healthcare, government, restaurants, dealerships, ecommerce, education and travel are all named as supported industries, each with suggested use cases such as viewing scheduling, rent collection reminders, inbound call routing and automated ticket creation. Under the hood, OneInbox runs its own carrier infrastructure and CPaaS alongside model orchestration, so routing, media path and latency sit under its control. A single evaluation and policy layer governs models, carrier and orchestration together. Data residency, access control, encryption and retention are handled from the trunk through to the transcript, and administrators decide what is retained and who can reach it. It suits revenue and service teams in conversation-heavy industries: property managers handling tenant calls, BPOs routing inbound volume, insurers qualifying leads. Setup is positioned as fast, with most teams live in 24 to 48 hours after connecting a CRM, choosing local numbers and configuring a playbook with onboarding help. Pricing is a mix of usage and seats, quoted per customer, so smaller teams should expect a sales conversation rather than a self-serve checkout.