OpenCall

OpenCall is an AI receptionist for medical practices that answers calls and texts, books and reschedules appointments in the PMS, verifies insurance, triages urgent matters and runs outbound reminder, recall and collections campaigns. It connects to Dentrix, Athena, Eaglesoft and eClinicalWorks and is HIPAA-compliant.

OpenCall is an AI communications platform built around the phone line of a healthcare practice. Its agents answer inbound calls and texts, place outbound calls, and carry out the workflows a front desk normally handles: booking, rescheduling and cancelling appointments inside the practice management system, capturing intake details, verifying insurance and benefits in real time, pre-loading forms, and routing billing questions or urgent medical issues to the right person. The vendor positions it as a replacement for high-turnover call centre roles rather than a layer on top of them. The product is aimed squarely at medical groups: dental, dermatology, plastic surgery, neurology, optometry and similar multi-location practices. The homepage dashboard shows the shape of a typical deployment, with call, text and fax volumes, a provider schedule, open tasks, outreach campaigns for reminders, no-show recovery, recall and referral follow-up, plus revenue and collections figures tracked across locations. Outbound calling is part of the package, not an add-on, which is why the sales pitch talks about booked patients and recovered revenue as much as about answering speed. In practice, setup is described as a few minutes per location, with an AI builder used to encode flows for intake, scheduling, triage and billing. OpenCall states native connections to systems such as Dentrix, Athena, Eaglesoft and eClinicalWorks, and lists calendar, EHR, email, CRM, billing, inventory and analytics among its integration categories. The company says it handles more than 70 percent of inbound calls and texts automatically and claims 24/7 coverage with a 40 percent cost reduction for lean teams. HIPAA compliance and a commitment not to train on patient data are stated explicitly. Among AI phone and voice assistant tools, OpenCall is narrower than a general voice agent builder and deeper on clinical operations. The trade-off is fit: practices outside healthcare, or teams wanting a DIY voice stack, will find less on offer here than in horizontal call automation platforms.