Reception.ai

Reception.ai is an AI receptionist for small businesses that answers calls 24/7, books appointments, routes requests, and serves callers in 70+ languages, with self-serve pricing and integrations via Zapier, webhooks, and MCP.

Reception.ai is an AI receptionist built for small businesses that need every inbound call answered, even when the front desk is busy or closed. Powered by ElevenAgents, the product answers calls around the clock, handles common questions about hours, pricing, and availability, books appointments directly into your calendar, and routes urgent or complex requests to the right person. Setup is quick: you supply business information and call handling rules, and the system starts picking up within minutes. It works across phone, chat, and an online booking page, so customers can reach you on the channel they prefer without creating double bookings. The tool is aimed at service businesses with steady call volume and limited staff: home services like plumbing and HVAC, legal and professional practices, clinics, automotive shops, wellness and personal care, real estate and property management, and hospitality. For these teams, a missed call is often a missed booking. Reception can qualify inquiries, capture case or vehicle details, and schedule consultations or drop-offs without pulling staff away from billable work. It also supports multi-location operations by routing calls by branch and keeping calendars and brand voice consistent. In practice, callers reach a voice agent that sounds human and can switch between English, Spanish, and more than 70 other languages. The agent checks real availability, writes bookings into your schedule, and flags anything urgent for follow-up. Every call produces a summary, transcript, and recording, which helps teams review what happened and improve scripts. Integrations with Zapier, webhooks, and MCP let you push call data into other systems, and the same receptionist powers the online booking page so phone and web stay in sync. Among AI receptionist tools, Reception.ai stands out for its enterprise-grade backbone and simple self-serve pricing. It sits between basic answering services that only take messages and full contact-center platforms that require dedicated configuration. Small teams can start on a low monthly plan, while busier offices scale to more minutes, numbers, and concurrent calls. The trade-off is that it is phone-first and booking-centric rather than a complete CRM, so businesses with complex custom workflows may still need to connect it to other tools.