Salesforce AI

Salesforce AI is an AI chat bot tool. Salesforce's AIforce brings CRM data, workflows, identity and permissions into Slack, Claude and custom interfaces through Claudeforce, Slackforce, Agentforce Coworker and a Headless Toolkit for bespoke builds.

AIforce is Salesforce's umbrella for putting its CRM data, business logic and agents into interfaces outside the Salesforce application itself. Rather than asking teams to switch tabs, it carries Salesforce context into collaboration tools and AI assistants. The homepage presents four ready-made experiences plus a developer route for teams that need something custom. The core proposition is continuity: identity, permissions and governance follow the data and actions wherever they surface, so work that starts in a chat window still respects the same access rules as the CRM. The ready-made line-up splits by working style. Claudeforce pairs a prebuilt Salesforce MCP server with 37 sales skills covering everything from prospecting to pipeline hygiene, so Claude can pull context and take actions with minimal setup. Slackforce turns Slack into a live, multiplayer interface for Salesforce, with interactive Surfaces a team can explore and act on together. Agentforce Coworker sits inside Salesforce as an AI teammate that reasons across accounts, activity and history, within existing permissions. The Headless Toolkit is the build-your-own path: MCPs, APIs, plug-ins, skills and developer tools for wiring Salesforce into any AI, agent or internal application. Buyers who already run Salesforce sales or service operations are the obvious audience, along with teams that standardise on Claude or Slack and want CRM facts available there. Non-developers can use the packaged experiences out of the box; engineering teams can extend or replace them. The distinction worth understanding is AIforce versus Agentforce: Agentforce is the agent technology for taking actions, while AIforce is the delivery layer that puts that technology, and the platform behind it, into other surfaces. Existing integrations carry over, so prior connection work is not thrown away. The pitch sits between two familiar options. It offers more governance and Salesforce-native context than generic AI assistants, and less lock-in than building every workflow directly inside the core CRM. The website does not publish prices, trial terms or support commitments, so commercial details need confirming with Salesforce directly before committing.