SoundHound

SoundHound is an AI calls tool. SoundHound AI sells OASYS, a voice-native agent platform for enterprise customer service, operations, commerce and in-car assistants. Brands such as Five Guys, Resorts World Las Vegas and Stellantis use it for phone orders, guest requests and vehicle assistants, with layered guardrails, PII masking and audit logging built for regulated industries.

SoundHound AI builds voice-native conversational agents for enterprises through its OASYS platform, an Orchestrated Agent System that handles service, operations, commerce and in-car conversations. The company reports roughly 10 billion conversations a year, more than 20 years of work on AI systems and over 750 patents across voice and agentic AI. Named accounts include automotive, hospitality, restaurant, insurance, healthcare and financial services brands, and SoundHound was recognized as a Leader in the 2026 Gartner Magic Quadrant for Conversational AI Platforms and the 2026 ISG Buyers Guide for Conversational AI Emerging Providers. The pitch rests on four ideas. Voice-native listening is designed to hold up through the messy conditions of real calls and drive-thrus rather than clean studio audio. Deep control adds guardrails, rule-based actions and optional human handoff so agents resolve issues instead of stalling. One platform deploys to any customer or employee touchpoint, digital or physical. And a commerce ecosystem plugs agents into partner brands and devices to open revenue streams. In practice, a contact center team deploys an agent that answers routine requests inside existing systems, a restaurant chain routes phone orders to voice AI during peak hours, and a hotel uses a digital concierge for simple guest requests while staff take the complicated ones. Security is positioned for regulated buyers: layered guardrails at instruction, task, function and channel level, a proprietary LLM for PII detection and masking, tenant isolation and encryption, and logged, traceable agent decisions, with ISO certifications and SOC 2 listed on the trust center. SoundHound suits mid-size to large organizations with meaningful call or order volume and the internal teams to run a deployment, not individuals looking for a quick voice bot. Buyers comparing self-serve agent builders will find more direct control elsewhere; SoundHound leans on co-management, where agents are built by the customer, with AI assistance, or with SoundHound's services team.