Tidio Copilot

Tidio Copilot is a free Chrome extension that suggests replies inside Zendesk, Intercom, Gorgias and Gmail, drawing on a team's own knowledge base so agents can use, edit or dismiss each draft.

Tidio Copilot is a Chrome extension that adds AI-drafted reply suggestions on top of the helpdesk a support team already uses. It is listed as working with Zendesk, Intercom, Gorgias and Gmail, and it builds its suggestions from conversations that have already been handled across live chat, email and social media. Agents see a proposed answer next to the ticket and choose whether to use it, edit it or dismiss it. The tool is aimed at customer service teams that answer the same questions repeatedly and do not want to migrate to a new platform. Because it overlays the existing helpdesk instead of replacing it, there is no data move or retraining of staff on a new inbox. Setup follows four stages: install the extension, create a free Tidio account, add knowledge, then work with the suggestions as they appear. The knowledge step is the core of how answers are produced. Teams add website content and FAQs, and the vendor states that Copilot draws only on that approved material, which is intended to keep replies factual and on brand. The sample suggestions on the homepage show the range: product recommendations with prices, explanations of shipping policy for backordered items, and quote calculations for print orders. Each suggestion ends with a follow-up question the agent can keep or remove. Copilot is the same assistant that sits inside Tidio's full platform, which the vendor says serves more than 300,000 businesses. The extension works as an entry point to that ecosystem, including Lyro, Tidio's customer-facing AI that handles inquiries without a human. The vendor says it runs on Anthropic's Claude, encrypts data in transit and at rest, and follows GDPR and CCPA rules. Among alternatives, it competes with the built-in AI assistants of large helpdesks and with standalone reply-drafting tools, with its main distinction being that it costs nothing and does not require switching systems.