Support
Self-service documentation is published on the Web2Chat help site, and the public messenger can be used to send a message directly.
Learn moreWeb2Chat
AI-powered live chat, help center and ticketing built for startups
Beginner API
What is Web2Chat?
Web2Chat is an AI chat bot tool. Web2Chat bundles a customizable live chat widget, shared inbox, ticketing, knowledge base, news center, CRM and a ChatGPT-based assistant named Aura, aimed at startups and small businesses that want support software in one affordable place.
Web2Chat is a customer support platform aimed at startups and small businesses that want live chat, self-service documentation and AI answers in one system. It combines a customizable chat widget, a searchable knowledge base, a ticketing layer and an AI assistant called Aura into a single workspace, with the stated goal of delivering premium support features without a premium price. The product has five visible pillars. A shared inbox unifies live chat, email and other channels so agents work from one queue, with tickets that can be assigned, prioritized and monitored for response times. The Messenger widget handles real-time conversations, can be branded to match the site, and supports automated replies before handing the thread to a person. A Knowledge Base and News Center let teams publish articles, FAQs and changelogs on a custom domain. Aura is the ChatGPT-based assistant: it answers from your own content, and can be trained on text snippets, uploaded files such as PDFs, scraped web pages or plain typed content. A built-in CRM collects customer records, custom fields, interaction history and segments. Around these sit smaller options like lead capture, consent forms, multilingual support across 45+ languages, sentiment tracking, geo IP data, agent alerts, file transfer in chat, a JavaScript API and SEO settings for published content. The natural audience is a lean support or founder-led team that currently bolts together a chat tool, a help desk and a docs site. The setup work is mostly content preparation: training Aura well depends on having decent source material, and the FAQ notes that training can take from a few minutes up to a couple of hours depending on volume and complexity. Teams comparing it should weigh it against standalone live chat widgets and larger helpdesk suites. Web2Chat trades some depth for consolidation and price, which suits early-stage companies more than enterprises with complex routing or compliance needs.
How do you use Web2Chat?
1Open the live messenger and send a first message
Start on the public chat page to see how the customer-facing widget behaves before you install anything on your own site.
2Create your workspace and install the widget
Sign up, then generate the chat widget for your site and adjust its appearance, branding and language settings to match your product.3Build the help center and knowledge base
Publish articles, FAQs and news posts so customers can resolve common questions without contacting an agent. Add SEO settings and point the help center at a custom domain if you have one.4Train Aura on your own content
Feed the assistant text snippets, uploaded files such as PDFs, or scraped pages, and set how it should behave and when it should pass a conversation to a human agent.5Set up the shared inbox and ticket flow
Connect email, define ticket assignment and priorities, invite teammates and configure auto close rules and agent alerts so nothing sits unanswered.6Check the docs when configuration gets specific
The help site covers setup questions such as training sources, domains and customization, and is the place to look when a setting is not obvious in the dashboard.
Pros and cons
Pros
- Live chat, tickets, knowledge base and CRM share one workspace instead of separate subscriptionsAI
- Aura answers from your own snippets, PDFs, web pages or typed text, with handoff to human agentsAI
- Widgets, help center and email notifications are broadly brandable, including custom domain hostingAI
- Support in 45+ languages plus sentiment tracking, geo IP and engagement analytics built inAI
- A JavaScript API and SEO settings give technical teams room to extend and optimize contentAI
Cons
- No pricing figures are published on the homepage, so cost has to be confirmed before committingAI
- AI quality is only as good as the training content, and training can take hours on larger librariesAI
- Deep enterprise needs such as complex routing, SLAs or compliance certifications are not addressedAI
- The feature list is long but shallow on detail, with little on limits for seats, chats or AI volumeAI
- Email is the only third-party channel explicitly named, so other integrations are unclearAI
How much does Web2Chat cost?
Integrations
Email is the only named connection, used for support messages and notifications. The JavaScript API and custom objects allow further extension, but no directory of third-party apps is described.
Features
Shared omni-channel inbox with ticketing and team assignment, a brandable live chat widget, knowledge base and news center on a custom domain, Aura AI assistant trained on snippets, files and web content, built-in CRM with custom fields and segments, lead generation, consent forms, 45+ languages, sentiment and engagement tracking, JavaScript API and SEO settings.
Frequently asked questions about Web2Chat
Does Web2Chat have an API?
Yes, Web2Chat offers an API.How do you use Web2Chat?
The walkthrough on this page covers 6 steps: 1. Open the live messenger and send a first message 2. Create your workspace and install the widget 3. Build the help center and knowledge base 4. Train Aura on your own content 5. Set up the shared inbox and ticket flow 6. Check the docs when configuration gets specific.What platforms does Web2Chat support?
Web2Chat is available on Web App.What does Web2Chat integrate with?
Email is the only named connection, used for support messages and notifications. The JavaScript API and custom objects allow further extension, but no directory of third-party apps is described.What are the limitations of Web2Chat?
No pricing figures are published on the homepage, so cost has to be confirmed before committing. AI quality is only as good as the training content, and training can take hours on larger libraries. Deep enterprise needs such as complex routing, SLAs or compliance certifications are not addressed.
Status
StatusActive
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Added10/21/2026
Platforms
Web App
Pricing
Freemium
