Invent

Invent builds AI assistants for customer service and sales across WhatsApp, Instagram, TikTok, Telegram and web chat. They remember contacts, answer from your own content, hand off to humans, and perform actions like bookings and CRM updates.

Invent is a platform for building AI assistants that handle customer service and sales conversations across messaging channels. A single assistant can sit behind WhatsApp, Instagram, Messenger, TikTok, Telegram and a web widget, sharing the same knowledge, memory and actions, with every conversation landing in one unified inbox. The assistant is trained on a business's own material: uploaded files, pasted text or a crawl of an entire website. It searches that content before replying instead of improvising. Per-contact long-term memory records facts, preferences and goals and updates them as things change, so context carries over between channels and weeks later. Replies come in the customer's own language, and voice notes, photos, PDFs and locations are understood. When a request falls outside the assistant's scope, it routes the chat to an available human agent with a summary and memory attached, and the agent can hand it back in one click. Closed conversations receive an automatic satisfaction score from 1 to 5, and idle chats can trigger follow-ups at a sensible moment. Beyond answering, Invent is built around actions. The site cites more than 300 ready-made actions covering bookings, payments, CRM updates and arbitrary APIs. Each action is steered with a plain-English instruction about when it should run, details such as names and dates are collected from the conversation, and a Playground lets a team rehearse a conversation before customers see it. Integrations listed include Google Calendar, Stripe, HubSpot, Shopify, Salesforce, Zendesk, Slack and MCP. The wider platform adds broadcasts to segmented audiences, voice agents, a multi-model personal chat product and a boards product marked as coming soon. Agencies get white-label options with custom domains, sub-organizations, per-client spending caps and separate billing. Enterprise features include SOC 2 Type II, OIDC single sign-on, audit logs, role permissions and a 99.9% uptime SLA. Invent suits small businesses and agencies wanting a fast, no-code route to a support and sales assistant, and it competes with helpdesk chatbots and general automation builders by pairing conversation, memory and actions in one product.