Myna

Myna is a conversational AI platform where businesses build agents that answer, qualify and book customers over SMS, WhatsApp, email, chat and voice, with a workflow builder, guardrails, analytics and white-label options for agencies.

Myna is a conversational AI platform built for customer experience teams. It lets a business build agents that answer inquiries, resolve issues, qualify leads and book appointments across SMS, WhatsApp, email, web chat and voice, all from one workspace. The homepage points to home services, clinics, retail, salons, restaurants and agencies as the main target markets, with use cases such as database reactivation, reservations, abandoned cart campaigns and receptionist duties. In practice, agents are assembled in the Workflow Studio, a canvas where sub-agents, triggers and operations are wired together, or started from pre-built templates. Instructions are compiled into stage-specific prompt modules covering objective, persona and policy, so each workflow step can be tuned separately. Tool work and customer-facing text are split into two stages: a dedicated composer writes each reply from confirmed results and formats it for the channel. Deterministic pre-gates block opt-outs, after-hours sends and message caps before the model runs, while post-gates catch false booking claims and prompt leakage. Beyond conversations, Myna includes a Radar feature for outreach to B2B leads, local businesses and content creators, plus real-time analytics covering appointments, tickets, CSAT and reputation. Developers can drop custom JavaScript into any workflow, call external APIs and use workspace secrets without waiting for a native connector. Agencies can white-label the platform, resell agents and control usage limits and rebilling across client accounts. Telephony is built in, and the company cites more than 20 million operations processed, sub-two-second average latency and 99.9% uptime. Among alternatives, Myna sits between simple chatbot builders and heavyweight contact-center suites. Its emphasis on deterministic guardrails, per-channel compliance controls and agency resale makes it most relevant to service businesses and resellers that need outbound and inbound messaging handled together. Teams wanting a single-purpose helpdesk bot may find the workflow-builder approach more than they need.