Omago

Omago is a 24/7 AI customer service agent for small businesses. It answers enquiries on a website widget, WhatsApp and Telegram, captures leads into Google Sheets, and books appointments through Google Calendar, with a free starter plan.

Omago is an AI customer service agent aimed at small and mid-sized businesses that receive enquiries when nobody is at the desk. It sits on a website chat widget, WhatsApp or Telegram, reads what a customer is asking, and either answers from the business's own material or moves the conversation toward a booking or a captured lead. Setup centres on a knowledge base. The owner adds services, opening hours, FAQs and documents such as menus or policies, then installs a small code snippet on the site or connects a messaging channel. The vendor says most businesses go live in under ten minutes without an engineer. From there, each incoming message is classified by intent: a customer who wants to book is offered time slots and confirmed into Google Calendar, while someone just asking gets an answer drawn from the knowledge base, with contact details saved to Google Sheets for follow-up. Control and safety are handled in a few specific ways. Replies are limited to the information the business supplies, and when the agent lacks an answer it says so and notifies the team, so the customer knows a person is coming. Conversations can be read live and a human can step in at any point. Replies come in many languages, including English, Chinese, Japanese, Korean, Spanish and French, and data is described as encrypted in transit and at rest. The target users are restaurants and cafes, clinics, service businesses and professional firms, with named customers in tax, company formation and business-plan consulting. Compared with general chatbot builders or large help-desk suites, Omago is narrower: it is tuned to enquiries, lead capture and appointment booking rather than complex ticketing. A free Starter plan with 50 conversations a month makes it easy to test, and paid tiers scale by conversation volume and channel access.