Optlo

Optlo is AI customer support software where teams connect their own OpenAI, Anthropic or Gemini account, train agents on their docs, build custom workflows and deploy to their site, paying the AI provider directly with no markups.

Optlo is a customer support platform for building and deploying AI agents that answer customer questions on a company's website. Its defining choice is a bring-your-own-AI model: instead of bundling a language model into the subscription and adding a margin, Optlo asks the team to connect an account with OpenAI, Anthropic or Gemini and pay that provider directly. The homepage frames this as a way to avoid hidden AI markups and sudden cost spikes while keeping full visibility over usage. Setup follows four stages. A team first connects its AI account by choosing a provider and model. It then trains the agent by supplying website content, help docs, a knowledge base and other support material, with sources that can be re-synced on a schedule such as once a day. Next comes the workflow builder, where the conversation path is designed: collecting information, answering, asking for clarification, triggering actions, or escalating to a human. The last stage is launching the agent on the website and refining workflows, prompts and models over time. The product suits growing support teams that want control over how an AI agent behaves and what it costs, particularly those who already hold provider accounts or want to tune different parts of a workflow for quality, speed or cost. Mixing models across steps is a stated feature, so a cheaper model can handle simple routing while a stronger one handles harder replies. The site also offers a savings calculator that compares bundled AI pricing with a bring-your-own key, and a demo booking page. Among alternatives, Optlo sits against helpdesk suites and chatbot vendors that sell AI resolutions as an add-on at a bundled rate. Its trade-off is that the buyer takes on a provider relationship and API billing in exchange for transparency and model freedom. Deployment is described as light on setup, running on edge infrastructure across more than 300 locations. A free trial of 7 days is offered without a credit card.