Outside Agent

Outside Agent is a communication tool. Outside Agent lets teams build AI agents with their own phone number that chat on web, SMS, and voice, take actions, and hand off to humans. Agents are built from a coding editor over MCP, with a free tier and paid plans.

Outside Agent is a platform for building AI agents that communicate with customers over web chat, SMS, and voice. Each agent gets a phone number, a memory, and a set of tools for texting, calling, taking actions, and passing a conversation to a human teammate when the situation calls for it. The pitch centers on reliability: agents meant for customer questions, workflow triggers, and structured intake rather than open-ended chatting. The build process runs through a coding agent instead of a visual dashboard. A user copies an MCP URL from the console and pastes it into an editor such as Claude Code, Codex, Cursor, or VS Code. The editor then gains the Outside Agent builder tools, signs in once through the browser, and can build, test, and publish an agent from a plain description. The homepage says no SDKs or API keys are needed, and that Twilio or a custom SMS backend does not have to be set up by the customer. The homepage demonstrates the idea with a legal intake example. An agent hears a prospective client's account, records the timeline, people, and documents, flags the matter type and urgency, and prepares a case file for attorney review, while explicitly gathering facts rather than giving advice. Other showcased verticals include dental, events, and Meta ads. A test-drive link lets visitors try a demo agent before building their own, and the FAQ points to testing before going live and controlling what an agent may say or do. Pricing is split into a monthly plan and separately metered usage. A free tier allows one live web agent with unlimited drafts, while paid tiers add more live agents, SMS and voice channels, phone numbers, wallet credit, and larger knowledge bases. Enterprise terms are custom. Compared with generic chatbot builders or raw telephony APIs, Outside Agent sits in between: it bundles messaging infrastructure and human handoff, but expects the builder to be comfortable working through an AI coding editor.