RespondThat

RespondThat is a chat tool. RespondThat deploys a dedicated AI customer service system for exporters, covering email, WhatsApp and voice with overseas numbers included. It is billed monthly, sold through sales, and shares one knowledge base across all channels.

RespondThat is a managed AI customer service system built for Chinese companies selling abroad. Rather than handing over software to configure, the provider deploys a dedicated setup covering three channels: business email, WhatsApp and voice calls. It also handles the groundwork that tends to slow overseas support projects down, including obtaining foreign phone numbers, applying for the official WhatsApp Business API account, setting up voice lines and connecting company mailboxes. In practice, the email channel connects to mailboxes such as Gmail, Outlook or Alibaba Cloud Mail. The AI looks up the company's policies, order information and past conversations, then drafts a reply in the brand's tone. Sensitive replies can be routed through human review before sending. The WhatsApp channel supports template messages and automatic conversation replies around the clock. The voice channel answers calls on numbers in the US (+1), Hong Kong (+852) or EU countries, converting speech to text, passing it to an LLM and speaking the answer back, with interruption support and rules for handing off to a person. All three channels share one engine and one knowledge base, which currently holds 45 entries across four sections: reply templates, dispute procedures, tone rules and frequent questions. Replies are produced in English, Spanish, Portuguese, French or German. The service targets exporters with more than 1,000 emails or 300 voice minutes of support volume per year, and it is sold through a sales conversation rather than self-signup. Delivery runs in four stages: diagnosis, contract and setup, training and launch, then monthly hosting with reports. Two fixed monthly tiers and a custom tier are offered, with one-time setup fees waived on annual billing. Compared with building an in-house team or stitching together separate email, messaging and telephony vendors, it trades control for speed and a predictable cost. Teams wanting a self-serve helpdesk widget or open tooling will find it a different kind of product.