Social Intents

Social Intents is a chat tool. Social Intents blends an AI support agent, live chat and a help desk, letting teams answer website, WhatsApp, SMS and email conversations from Microsoft Teams, Slack or Google Chat, with unlimited seats from the Basic plan.

Social Intents is a customer support platform that combines an AI agent, live chat and a built-in help desk. Its main idea is that support staff do not need a separate dashboard: visitor conversations from the website, WhatsApp, SMS, email and Messenger can be answered from Microsoft Teams, Slack or Google Chat, or from a browser-based web Inbox that comes with every plan. The AI agent is trained by entering a website URL or uploading PDFs and help documents. From there it answers questions in the company's own terms, detects the customer's language (80+ languages are listed) and can run on ChatGPT, Claude or Gemini, with the option to switch models. Owners decide how it behaves: answer first and hand off, work alongside teammates, or reply only when the team is offline. AI Actions extend it beyond answering, letting the agent look up orders, book meetings, capture leads and trigger custom workflows in connected systems. Conversations can become tickets with status, assignment and email follow-up, and analytics cover resolution rates, response times, sentiment and handoff points. Setup is described as a short process: create an account, optionally connect a team chat tool, paste one line of code or use the WordPress and Shopify plugins, then start replying. Integrations listed include Shopify, WordPress, Wix, Squarespace, BigCommerce, Zapier, HubSpot, Salesforce, Mailchimp, Pipedrive, Zoho, Trello and Google Sheets. Industry pages target ecommerce, software and IT, higher education and finance, and an agency plan exists for resellers. The platform suits small and mid-sized teams that already live in Teams or Slack and want to avoid per-seat pricing, since unlimited teammates are included from the Basic tier upward. Compared with Intercom's Fin, Zendesk or Drift, which the vendor names as pricier rivals, it trades some enterprise depth for a lower, conversation-based price and a workflow that sits inside tools staff already use.