Sully

Sully is a healthcare AI platform with agents for reception, clinical scribing, medical coding and consultation, connected to major EHRs and backed by HIPAA, HITRUST, SOC 2 Type II and ISO 27001 compliance.

Sully is a healthcare AI platform that deploys software agents across the full patient journey, from the first phone call to the claim that follows a visit. Rather than offering a single point product, it groups its agents into a team: a Receptionist for the front desk, a Scribe for documentation during the encounter, a Medical Coder for billing work afterward, and a Consultant for clinical support. Researcher and Consultant are marked as beta in the product interface shown on the homepage. The Receptionist answers inbound calls, schedules and reschedules appointments, triages requests, handles intake and insurance verification, and routes patients to the right care team. Its dashboard reports scheduling activity, confirmations, cancellations and call volume by area code, which gives operations leaders a view of patient access. The Scribe captures the encounter, supports dictation and pre-charting, and completes documentation. The Medical Coder assigns codes to the encounter and supports orders, follow-up, patient outreach and revenue cycle tasks. Integration is central to how it works. Sully reads patient context from the EHR and writes back notes, codes and appointments, so clinicians stay in the system they already use. The homepage lists Epic, Cerner, athenahealth, AdvancedMD, eClinicalWorks, MEDITECH, NextGen Healthcare, DrChrono, Elation Health, Healthie, InterSystems TrakCare and Insta by Practo. Security is presented as a selling point: the company lists ISO 27001, HIPAA, HITRUST, SOC 2 Type II, ADHICS alignment and PDPL readiness, and states that customer data is not used for training. The platform targets health systems, federally qualified health centers and provider networks that want to reduce call center cost, shorten provider onboarding and recover revenue lost to coding errors. Reported customer outcomes include 18.5 percent more patients seen and savings from fewer abandoned calls. Compared with standalone ambient scribes or phone bots, Sully competes on breadth and EHR depth, though buyers must go through a sales-led demo process and should validate the vendor-published figures in their own environment.