Integrations
The homepage states that Tovie connects to your telephony and CRM, in the cloud or on-premise, and that agents can call your tools and APIs. No named third-party products are listed.
Learn moreTovie
Voice agents for councils, insurers and collections teams
Intermediate API
What is Tovie?
Tovie is an AI calls tool. Tovie sells voice agents for inbound, outbound and collections work, built on its own conversational platform. It is aimed at councils, insurers, contact centres and recoveries teams that need regulated compliance, CRM write-back and optional on-premise deployment.
Tovie builds and runs conversational voice agents aimed at the queues that overwhelm human teams: arrears lists, waiting lists, renewals and inbound triage. The company ships its own stack rather than reselling a third-party engine, covering chat, voice and actions in one platform. Outbound campaigns, inbound handling and debt collection all sit on that same base, and Tovie says it is the first conversational AI platform validated on IBM Cloud for Financial Services. The reference customers show where the product lands. Richmond and Wandsworth Councils use voice agents in adult social care for waiting-list outreach and carer assessments, with 74% of calls gathering what was needed. BNP Paribas Cardif reports 66% of interactions automated and $9m saved over two years. Kodland, an edtech, runs a contact centre bot. The pattern is regulated, high-volume operations where a call must end in an action (a renewal, a payment plan, a booked assessment) and the outcome has to reach the CRM without a human retyping it. In practice, a buyer picks the worst queue and works with Tovie's team to connect telephony and CRM, either in the cloud or on-premise inside their own estate. Agents are designed as flows rather than fixed scripts, so a call can route between specialised agents and call external tools or APIs. During live calls the agent escalates to a person when asked and writes the result back, and operators watch topics, automation rate, sentiment and cost on production traffic. Tovie sits closer to enterprise telephony and compliance than to self-serve bot builders. UK data residency, SOC 2 Type 1, Cyber Essentials Plus and GDPR are the buying arguments, and packaged products such as Recobra cover collections. Buyers who want a signup-and-go sandbox will find this heavier; buyers who need procurement to say yes will find it lighter than most custom development.
How do you use Tovie?
1Book a demo and pick the queue you want handled
Start on the homepage demo form or call the sales line. Come with a specific queue (arrears, a waiting list, renewals) because the demo is framed around results on that list.
2Review the packaged use case closest to your operation
Read the council, financial services and collections pages to see which agent pattern matches your calls before scoping a pilot.
3Read the platform page before the technical call
Understand flow-based agent design, API calls, live analytics and the cloud or on-premise deployment options so the scoping conversation moves quickly.
4Connect telephony and CRM in a pilot
During onboarding Tovie connects your phone system and CRM, in the cloud or inside your own estate, and configures escalation to human agents.5Watch live conversations and measure the queue
Once agents are live, review topics, automation rate, sentiment and cost on real traffic, then decide whether to expand to other queues.
Pros and cons
Pros
- Runs agents on its own platform rather than wrapping a third-party APIAI
- Packaged playbooks for councils, insurance, contact centres and collectionsAI
- Compliance set includes IBM Cloud for Financial Services validation, SOC 2 Type 1, Cyber Essentials Plus and GDPRAI
- UK data residency or fully on-premise deployment inside the customer estateAI
- Documented results from live deployments, including 66% automation and $9m saved at BNP Paribas CardifAI
Cons
- No public pricing and no self-serve signup, so evaluation runs through salesAI
- Most proof points are UK and European, which may matter for other regionsAI
- Smaller ecosystem than large contact-centre suites, so buyers should check telephony and CRM fit earlyAI
- Flow-based agent design and API calls assume some technical resource on the customer sideAI
- Narrow focus on voice and chat for operational calls, not a general purpose assistantAI
How much does Tovie cost?
Features
Voice agents for inbound, outbound and collections calls built on Tovie's own platform, with flow-based design, routing between specialised agents, tool and API calls, live escalation to humans, CRM write-back and analytics on topics, automation rate, sentiment and cost. Deployment runs cloud or fully on-premise, with UK data residency and a choice of models.
Learn moreFrequently asked questions about Tovie
Does Tovie have an API?
Yes, Tovie offers an API.How do you use Tovie?
The walkthrough on this page covers 5 steps: 1. Book a demo and pick the queue you want handled 2. Review the packaged use case closest to your operation 3. Read the platform page before the technical call 4. Connect telephony and CRM in a pilot 5. Watch live conversations and measure the queue.What platforms does Tovie support?
Tovie is available on Web App.What does Tovie integrate with?
The homepage states that Tovie connects to your telephony and CRM, in the cloud or on-premise, and that agents can call your tools and APIs. No named third-party products are listed.What are the limitations of Tovie?
No public pricing and no self-serve signup, so evaluation runs through sales. Most proof points are UK and European, which may matter for other regions. Smaller ecosystem than large contact-centre suites, so buyers should check telephony and CRM fit early.
Status
StatusActive
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Added10/21/2026
Platforms
Web App
Pricing
Paid
