UserCall

UserCall is an AI calls tool. AI-moderated voice interview platform that recruits participants, runs adaptive conversations in 50+ languages, fires interviews from product events, and produces qualitative findings traceable to individual participants.

UserCall is a research platform built around AI-moderated voice interviews. Instead of sending a questionnaire, a team writes an interview guide, shares a link, and the AI holds a live two-way voice conversation with each participant. The moderator follows the guide but decides in the moment when to probe, clarify or move on, and it can carry context through the link so it already knows who the person is and what they did. Sessions can run in voice, text or both, and researchers can watch live and jump in with a question mid-interview. Recruitment is handled several ways. Participants can come from a shared link, an existing audience, a panel the company puts at over four million people, or from data the team already owns, including transcripts, open-ended survey answers and support tickets. The more distinctive feature is research triggers: a short interview fires from product and analytics events such as signup, checkout abandonment, trial ending, cancellation or a support interaction, so the question lands two to five minutes after the moment and the answers are not reconstructed from memory weeks later. Analysis is where the product argues it differs from lighter AI interview tools. Transcripts become a structured project, themes open to the excerpts behind them, and each finding carries a flag for strong, weak, overstated or contradicted. Quotes keep the question that produced them, and the system is designed to say there is not enough evidence rather than invent certainty. Guides can be reused across more than 50 languages, which suits multi-market studies run on one codebook. It is aimed at product managers, research and brand strategy teams, growth and product marketing, CX and support leaders, academic and programme evaluators, and founders without a dedicated research function. Pricing is self-serve from $89 a month, and the company points larger enterprise panel requests with contracts toward enterprise platforms instead.