Wakeman

Wakeman is an AI answering service for plumbers, HVAC and electrical contractors. It answers missed calls in the business's name, flags emergencies, checks addresses and texts the job or books it into Jobber, with plans from $149 a month.

Wakeman is an AI receptionist and answering service built for home-service contractors, with plumbing, HVAC, electrical, roofing and restoration shops as the core audience. It picks up the calls a team cannot get to, speaks in the business's own name, and turns each conversation into a job note that arrives by text. Every call opens with a short notice that the caller is speaking to an AI and that the call is recorded, so the product does not pose as a person. In practice, setup starts by typing a business number or website. Wakeman finds the company on Google, reads its site, and plays a sample of how it would handle calls. The owner can change what it says, then forwards missed calls to it with a short phone code that can be undone at any time, so the customer-facing number stays the same. During a call it asks what is wrong, checks the address, and separates routine work from emergencies. For gas, fire, live wires or flooding it tells the caller to leave and contact 911, then rings and texts whoever is on call while the caller is still on the line. Booking is off until the owner switches it on, after which jobs can go into Jobber using times set inside Wakeman. A daily screen lists overnight callers, booked work and people waiting for a callback. Three plans are offered: After Hours covers nights and weekends, Front Desk covers any missed call at any hour, and Dispatch targets busier multi-truck shops. Each includes a monthly block of minutes with a per-minute rate beyond it, spam calls are never billed, and a spending limit sends overflow calls to the owner's cell. Among alternatives, Wakeman sits between human answering services and general-purpose voice agents. Its narrow focus on trades, with trade-specific setups and emergency handling, is the main differentiator. The homepage is candid about limits: it can mishear, it is not a substitute for emergency services, and it cannot promise every call is answered during an outage. ServiceTitan is not supported.