The walkthrough on this page covers 5 steps: 1. Book a discovery call or sign up directly 2. Estimate the return before you build 3. Check the sector examples 4. Build and launch the assistant 5. Pick a tier after the trial.

What are the limitations of Ebi?

Homepage does not list tier prices, so real cost per month has to be discovered after sign-up. Effectiveness depends on how well a business prepares its own content for training. No public API or developer documentation is described on the homepage.

Ebi

Name: Ebi
Author: Ebi

Launch an AI customer assistant in minutes, or have the team build it for you.

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Screenshot of Ebi, Launch an AI customer assistant in minutes, or have the team build it for you

What is Ebi?

Ebi is a customer support AI assistant platform from a team with 24 years in AI and digital transformation. Organisations can build and launch an assistant in about ten minutes through self-serve software, or hand the work to Ebi's managed service.

Ebi is a customer support AI assistant platform built for organisations that want to answer customer enquiries quickly and cheaply. A business signs up, builds an assistant trained on its own content, and launches it in as little as ten to fifteen minutes. The company behind it reports more than twenty years of experience in AI, data and digital transformation, and it offers two paths: self-serve software for teams who want to build and manage the assistant themselves, or a managed service where Ebi runs the assistant on the client's behalf. The practical case rests on cost. Ebi states that phone calls and emails can cost up to £5 per enquiry, and that its customers have reached up to 533% ROI within six months of launch. It also reports assistants handling 35% of calls outside contact centre hours and saving close to £50,000 in direct costs over six months. A savings calculator on the site lets a prospect model their own numbers before committing. The tool is aimed at support and operations leaders in retail, e-commerce, travel, leisure and fitness, finance and insurance, property and local government. Ebi publishes dedicated pages for each of those sectors, and its customer roster includes Legal & General, BMW, JLL, AB InBev, Stena Line, Coventry City Council and Mytime Active. Assistants can operate across multiple channels, so travel and hospitality customers can reach the assistant wherever they already are. Compared with generic chatbot builders, Ebi leans on supervised deployment and sector templates rather than leaving everything to the customer. That suits mid-sized and large organisations that want a support assistant live quickly but still want a human partner to tune answers and oversee quality. Teams that want deep custom engineering from day one, or a pure developer API, may find the self-serve tier a starting point rather than a finished toolkit. The platform is a browser-based web app. Sign-up needs no credit card and the first 14 days are free, after which users pick a tier based on the features they found useful during the trial.

How do you use Ebi?

1Book a discovery call or sign up directly
Teams that want guidance can book a call with Ebi to scope the assistant and the sector use case. Those ready to try it themselves can sign up with no credit card.
2Estimate the return before you build
Run your enquiry volume and per-contact cost through the savings calculator to see what the assistant could save and how quickly.
3Check the sector examples
Review the page for your industry to see how other organisations in retail, travel, insurance or local government use their assistants.
4Build and launch the assistant
In the self-serve app, create the assistant, point it at your business content and launch it to your website channels. The homepage claims a launch in about ten to fifteen minutes.
5Pick a tier after the trial
Once the 14 free days end, choose the tier that matches the features you actually used, then keep tuning answers or hand supervision to Ebi.

Pros and cons

Pros

Assistant can be built and launched in roughly ten to fifteen minutesAI
Self-serve software plus a managed option for teams that want Ebi to run the assistantAI
Published case material cites up to 533% ROI within six months and around £50,000 in direct savingsAI
Dedicated sector pages and named clients across retail, travel, insurance and local governmentAI
No credit card needed to sign up and the first 14 days are freeAI

Cons

Homepage does not list tier prices, so real cost per month has to be discovered after sign-upAI
Effectiveness depends on how well a business prepares its own content for trainingAI
No public API or developer documentation is described on the homepageAI
The 533% ROI figure is a best-case claim that will not apply to every sector or start pointAI
Assistant quality outside the trial depends on the tier chosen, and feature limits per tier are not statedAI

How much does Ebi cost?

Free trial

The first 14 days are free and no credit card is required to sign up.

Learn more

Pricing

Pricing is pay-as-you-grow: build, launch and manage an assistant for free, then use the first 14 days to learn which features you need and select a tier afterwards. No specific monthly figures are published on the homepage.

Learn more

Integrations

The homepage lists HubSpot, Zendesk, Zapier, Jira, Trello, Freshdesk, Dropbox Sign, Shipstation, Mailchimp, Make and Campaign Monitor among integrations.

Features

Self-serve AI assistant builder with a claimed 15 minute launch, multi-channel customer support, sector templates for retail, e-commerce, travel, leisure, insurance, property and local councils, a managed AI supervision service, and wider AI services for applying the technology across an organisation.

Frequently asked questions about Ebi

How much does Ebi cost?
Pricing is pay-as-you-grow: build, launch and manage an assistant for free, then use the first 14 days to learn which features you need and select a tier afterwards. No specific monthly figures are published on the homepage.
Does Ebi offer a free trial?
The first 14 days are free and no credit card is required to sign up.
How do you use Ebi?
The walkthrough on this page covers 5 steps: 1. Book a discovery call or sign up directly 2. Estimate the return before you build 3. Check the sector examples 4. Build and launch the assistant 5. Pick a tier after the trial.
What platforms does Ebi support?
Ebi is available on Web App.
What does Ebi integrate with?
The homepage lists HubSpot, Zendesk, Zapier, Jira, Trello, Freshdesk, Dropbox Sign, Shipstation, Mailchimp, Make and Campaign Monitor among integrations.
What are the limitations of Ebi?
Homepage does not list tier prices, so real cost per month has to be discovered after sign-up. Effectiveness depends on how well a business prepares its own content for training. No public API or developer documentation is described on the homepage.