What platforms does Help Center support?

Help Center is available on Web App.

What are the limitations of Help Center?

No public pricing tiers or feature limits are listed on the homepage. AI processing can send data outside the EU to providers such as OpenAI. Article gap suggestions are useful but still require manual writing and review.

Help Center

Name: Help Center
Author: Help Center

AI knowledge base and chatbot that deflects support tickets.

Beginner

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Screenshot of Help Center, AI knowledge base and chatbot that deflects support tickets

What is Help Center?

Help Center is an AI chat bot tool. Help.center combines an AI knowledge base, a website chat widget and a shared inbox for support teams. It imports existing articles, answers customer questions in their own language, suggests new articles from conversation gaps and escalates unresolved chats to email.

Help.center is a customer support platform built around an AI knowledge base and chatbot. It gives a business a branded help site at yourcompany.help.center (or a custom domain) where customers can search articles and ask questions in natural language. The same AI can be deployed as a chat widget on any website, so visitors get answers without leaving the page. The system learns from your help articles, custom AI FAQs and connected websites, with no extra setup required. The product is aimed at small to mid-sized support teams that want to deflect repetitive questions without building a complex knowledge management workflow. Articles can be imported from Intercom, Crisp, Zendesk or Freshdesk in one click, which lowers the cost of switching. When the AI cannot resolve a conversation, it moves to a shared team inbox where agents can reply, assign tickets and close the loop. The homepage also lists AI-assisted gap detection, which analyzes past conversations to suggest articles you should write next. In practice, the AI answers in the customer's language and can be corrected by editing the underlying articles or adding more detail to an answer. For teams adopting AI assistants, Help.center supports llms.txt and Agent Skills so external AI tools can read, search and manage the help center through conversation. It sits alongside traditional help desk tools, but its center of gravity is self-service rather than ticketing. Data is hosted on AWS in the EU region, though AI features may process content with providers like OpenAI outside the EU. The product is free to start, with no credit card required.

How do you use Help Center?

1Create your help center
Sign up from the homepage with no credit card required. Your help center is provisioned at a yourcompany.help.center address, which can later be changed to a custom domain by emailing the team.
2Import existing articles
Use the one-click importer to pull content from Intercom, Crisp, Zendesk or Freshdesk. The AI begins learning from the imported articles automatically.
3Train the AI on your content
Add help articles, custom AI FAQs and website URLs so the assistant has enough context to answer real questions. Every new article improves answers without any model configuration.
4Deploy the chat widget
Embed the AI chatbot on your website so visitors can ask questions in a conversational way. The widget answers in the customer's language and offers email escalation when needed.
5Review conversations and improve answers
Open the dashboard to read AI conversations and see answers reported by users. Editing the source article or adding information updates the AI instantly.
6Manage docs through an AI assistant
Connect an AI assistant using Agent Skills to create, update and publish articles through conversation instead of the dashboard.

Pros and cons

Pros

AI answers are grounded in your own articles, custom FAQs and connected websites.AI
One-click import from Intercom, Crisp, Zendesk and Freshdesk reduces migration effort.AI
Branded help site at yourcompany.help.center with an option for a custom domain.AI
Shared inbox keeps human escalation inside the same product.AI
Supports llms.txt and Agent Skills for AI-native content management.AI

Cons

No public pricing tiers or feature limits are listed on the homepage.AI
AI processing can send data outside the EU to providers such as OpenAI.AI
Article gap suggestions are useful but still require manual writing and review.AI
Custom domain setup is handled by email request rather than self-service.AI

How much does Help Center cost?

Free trial

No separate trial is needed because the product is described as free forever with no credit card required at signup.

Learn more

Pricing

The homepage describes the product as free forever with no credit card required, but it does not publish tier details, usage limits or paid plan prices.

Learn more

Support

Support is available by email at care@help.center. The same address handles custom domain requests and import help.

Integrations

Articles can be imported from Intercom, Crisp, Zendesk and Freshdesk. The AI can also draw on content from connected websites, and Agent Skills let external AI assistants manage the help center.

Features

Features include an AI knowledge base that learns from articles, custom FAQs and connected websites, a conversational chat widget, a shared email inbox with assignment, AI suggested articles based on past conversations, multilingual answers, llms.txt and Agent Skills support, and a mobile and SEO friendly help site.

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Frequently asked questions about Help Center

How much does Help Center cost?
The homepage describes the product as free forever with no credit card required, but it does not publish tier details, usage limits or paid plan prices.
Does Help Center offer a free trial?
No separate trial is needed because the product is described as free forever with no credit card required at signup.
How do you use Help Center?
The walkthrough on this page covers 6 steps: 1. Create your help center 2. Import existing articles 3. Train the AI on your content 4. Deploy the chat widget 5. Review conversations and improve answers 6. Manage docs through an AI assistant.
What platforms does Help Center support?
Help Center is available on Web App.
What does Help Center integrate with?
Articles can be imported from Intercom, Crisp, Zendesk and Freshdesk. The AI can also draw on content from connected websites, and Agent Skills let external AI assistants manage the help center.
What are the limitations of Help Center?
No public pricing tiers or feature limits are listed on the homepage. AI processing can send data outside the EU to providers such as OpenAI. Article gap suggestions are useful but still require manual writing and review.