InnoSearch

InnoSearch is an AI chat bot tool. A nonprofit-built shopping assistant for blind and low-vision users, combining voice and keyboard search across 500,000+ retailers with free grocery delivery, accessible flight booking and a phone shopping line.

InnoSearch AI is a shopping assistant designed for people who are blind or low vision, built by a registered 501(c)(3) nonprofit. The core premise is that online retail should not require fighting broken page layouts or borrowing a sighted helper. Instead, InnoSearch offers a searchable catalog spanning more than 500,000 retailers and billions of products, driven by voice or keyboard input and paired with a conversational assistant that can discuss reviews, articles and community discussions before a purchase. The product goes well beyond product lookup. Food and grocery delivery is offered at no cost to blind and low vision users, and flight booking is structured as a screen reader friendly flow for planning, comparing and choosing itineraries. For people who would rather not touch a computer at all, a telephone shopping line lets a caller place an order with a live assisted experience, no app, smartphone or internet connection required. A co-browse assistant can be launched by keyboard shortcut for either typed chat or voice conversation on the site itself. Practically, the tool suits two audiences. The first is blind and low-vision shoppers who want independence across everyday purchases, grocery runs and travel planning without depending on someone else to read a screen. The second is organizations and donors interested in accessibility work: the site reports 8,419 users served across the US, UK, Australia and Canada, 8,993 completed orders in 2025, and roughly two hours saved per shopping trip. Among alternatives, InnoSearch sits apart from mainstream AI shopping assistants because accessibility is the design center rather than an afterthought. It competes less on price comparison breadth and more on the reliability of the end-to-end path from search to checkout, including a phone option that most retail AI tools do not offer at all.