Pricing
Pay-per-result pricing: $0.99 per completed exit interview, with no subscription, setup fee, or seat licenses. Abandoned sessions are not charged.
Learn moreOffboard
An AI exit-interview agent that turns cancel clicks into churn insights and saved revenue
Beginner API
What is Offboard?
Offboard replaces a SaaS or ecommerce cancel button with an AI exit interview that negotiates save offers and reports structured churn insights to a dashboard.
Offboard is a retention tool built for SaaS and ecommerce teams that want to know why customers actually cancel, rather than guessing from a dropdown survey. The core mechanic is a Magic Link that replaces a product's standard cancel button URL. When a customer clicks to leave, they land on an anonymous, conversational AI exit interview instead of a static form. The agent asks follow up questions, adapts to what the customer says, and can propose a save offer such as a pause or discount directly inside the conversation. The tool is aimed at operations, growth, and product teams at subscription businesses who treat churn as a data problem rather than a one time loss. Because the interview requires no SDK and no cookies or trackers, it is positioned as a low friction way to capture honest feedback at the exact moment of intent to leave, when customers are more likely to explain their real reasons than they would be in a later survey email. In practice, the flow runs in three stages: intercepting the cancellation at the Magic Link, letting the LLM agent negotiate in real time, and then pushing structured feedback to the product team for interviews that end in a cancellation. Accepted offers apply directly to the billing account. Everything that happens in the conversation, from stated reasons to sentiment, is organized into a dashboard with top churn reasons, weekly email summaries, and alerts for abnormal churn spikes, so teams can catch problems like a broken pricing page quickly instead of at quarter end. Compared with generic exit survey tools or NPS plugins, Offboard's distinguishing features are the real time negotiation step and the pay-per-completed-interview pricing, which ties cost directly to actual churn volume rather than a flat subscription. It fits best for teams that already have a cancel flow in place and want to layer in both recovery offers and structured churn intelligence without building the conversation logic themselves.
How do you use Offboard?
1Create an Offboard account
Sign up to get access to a unique Offboard Magic Link and the onboarding flow that connects it to your product.2Complete onboarding setup
Walk through the onboarding steps to configure the exit interview experience and generate the Magic Link for your cancellation flow.
3Replace your cancel button URL
Swap the existing cancel button link in your app with the Offboard Magic Link so cancelling customers land on the AI interview instead.4Connect Slack, Zapier, or Attio
Wire up integrations so completed interviews, weekly reports, and abnormal churn alerts trigger the workflows your team already uses.5Review churn insights on the dashboard
Sign in to see top churn reasons, sentiment analysis, and recovered revenue from accepted save offers after interviews start completing.
6Check documentation for advanced setup
Consult the docs for details on webhook payloads, integration configuration, and structured data formats pushed to your systems.
Pros and cons
Pros
- Pay-per-completed-interview pricing means no subscription or seat costs, and abandoned sessions are freeAI
- Real time AI negotiation can recover revenue with pause or discount offers at the moment of cancellationAI
- Privacy-first design with no cookies or trackers encourages more honest exit feedbackAI
- Structured churn data, sentiment analysis, and abnormal churn alerts remove manual spreadsheet workAI
- Zapier, Slack, and Attio integrations let churn events trigger existing workflows without custom codeAI
Cons
- Requires replacing an existing cancel button URL with a Magic Link, which may need engineering coordinationAI
- No stated free trial, so teams must commit to the pay-per-interview model before seeing results firsthandAI
- Save offer negotiation depends on billing integration accuracy, and the homepage does not detail which billing platforms are supportedAI
- Pricing transparency is limited to the per-interview fee; volume discounts or enterprise terms are not describedAI
- Effectiveness relies on customers engaging with a chat interface rather than clicking straight through to cancelAI
How much does Offboard cost?
Support
Documentation covering setup and integrations is available at the Offboard docs site.
Learn moreIntegrations
Integrates with Slack, Zapier, and Attio, with structured webhook payloads for completed interviews, weekly summaries, and churn spike alerts feeding into CRMs or data warehouses.
Features
Anonymous AI exit interviews, real time save offer negotiation (pause or discount), sentiment analysis, top churn reasons, weekly email reports, abnormal churn alerts, and structured data pushed via integrations.
Frequently asked questions about Offboard
How much does Offboard cost?
Pay-per-result pricing: $0.99 per completed exit interview, with no subscription, setup fee, or seat licenses. Abandoned sessions are not charged.Does Offboard have an API?
Yes, Offboard offers an API.How do you use Offboard?
The walkthrough on this page covers 6 steps: 1. Create an Offboard account 2. Complete onboarding setup 3. Replace your cancel button URL 4. Connect Slack, Zapier, or Attio 5. Review churn insights on the dashboard 6. Check documentation for advanced setup.What platforms does Offboard support?
Offboard is available on Web App.What does Offboard integrate with?
Integrates with Slack, Zapier, and Attio, with structured webhook payloads for completed interviews, weekly summaries, and churn spike alerts feeding into CRMs or data warehouses.What are the limitations of Offboard?
Requires replacing an existing cancel button URL with a Magic Link, which may need engineering coordination. No stated free trial, so teams must commit to the pay-per-interview model before seeing results firsthand. Save offer negotiation depends on billing integration accuracy, and the homepage does not detail which billing platforms are supported.
