Rezup

Rezup is an analytics tool. Rezup collects customer feedback by voice through a link or QR code, then transcribes, translates and groups answers into themes, so owners can see what to fix and what to repeat. It has a free plan and paid tiers from $19 a month.

Rezup is a customer feedback tool built around spoken answers. A business writes one question, shares it as a link, in an email or as a printable QR code, and customers reply by recording their voice in the browser on their phone. They can also type if speaking is not convenient. No app and no account is needed on the customer side, and a recording can run up to two minutes. Each response reaches the owner as the original audio, a transcript and a translation into the language the owner reads. Customers can answer in more than 120 languages, and the reading side offers over 60. Where a customer leaves an email address, which is optional, the owner can reply straight from the response to say thanks or fix the problem. All responses of a collector can be exported to CSV or Excel with transcripts and translations included. The analysis layer is what separates it from a plain inbox. AI analysis groups the answers of a collector into recurring themes, praise and complaints, shows the share of responses behind each, and flags the ones that need a reply. That analysis is part of the Growth and Business plans and the first 14 days of the Free plan. On privacy, the site states that recordings are transcribed on its own servers in Germany, are never used to train models, and can be deleted at any time. Translation and analysis run on Google's Gemini model using transcript text only, not audio. The audience is owners and managers of restaurants, hotels, clinics, salons, retail shops, e-commerce stores, SaaS teams, course creators, agencies and multi-location operators, each with a dedicated use-case page. Compared with star ratings or public review sites, it asks customers privately and in detail, aiming to surface problems before they reach revenue or public reviews. It is a lighter, lower-effort option than survey suites or interview programs, though it centres on a single question per collector rather than long questionnaires.