Robofy

Robofy builds AI agents for enterprise customer experience. Agents resolve support queries, execute actions like order and account changes, capture and qualify leads, and escalate to humans with context across website, WhatsApp and voice channels.

Robofy is a customer experience platform built around AI agents that do more than answer questions. The product is aimed at enterprise support, sales and CX teams that handle steady conversation volume and want automation that can finish a task rather than hand it back to a human. Agents sit on a company website and on WhatsApp, with a voice option for phone support, and are trained on the business's own material: help centre articles, documentation, FAQs, policies, pricing pages and internal documents. The platform splits work across several roles. A support agent pulls answers from the knowledge base and resolves common queries. An action agent executes workflows end to end, such as order status checks, address changes, cancellations, plan upgrades and appointment rescheduling. A lead agent detects intent, qualifies inbound enquiries and routes them to the right person or into a CRM. Escalation logic watches for sensitive or high value conversations and passes them to a specialist with the surrounding context attached. Deployment follows a guided path. Teams load their data, connect ticketing systems, CRMs or internal tools through a documented API, run user acceptance testing against a checklist, then launch on the chosen channels. Ready made blueprints cover tier one support, multilingual support, billing, scheduling and CSAT capture, so most of the design work is already done. Enterprise customers get a four week go live programme covering setup, testing and team handoff. Robofy fits companies comparing dedicated support automation against general purpose chatbot builders. The pitch leans on depth in customer service workflows, ISO 27001 certification, encryption controls and serverless AWS infrastructure, rather than breadth across marketing or content use cases. The obvious trade off is that buyers wanting a simple FAQ widget on a small site will find the enterprise framing and guided onboarding heavier than necessary.