Tawk

Tawk is an AI chat bot tool. A free customer support platform that combines live chat, a shared multi-channel inbox, ticketing, CRM records, a deals pipeline and an AI assistant that learns from agent corrections. The widget installs with one JavaScript snippet and agents can respond from web and desktop or mobile apps.

Tawk is a customer support platform built around a shared inbox and a free pricing model. The chat widget is the entry point: one JavaScript snippet dropped into a site template puts a live chat window in front of visitors, and from there the dashboard handles chat, email, forms, voice and messaging channels in the same queue. Contacts, tickets, pipeline stages and tasks all attach to a single record, so an agent replying to a third message from the same buyer can see the history instead of asking again. Setup is aimed at people without engineering time. The snippet is a copy and paste job with no build step or redeploy, and the marketing site names WordPress, Shopify and Squarespace as common hosts. Branding controls sit in the dashboard, along with channel switches and team seats. Native apps for iOS, Android, macOS and Windows mean agents can pick a conversation back up away from a desk, which matters for small teams covering long hours. AI sits alongside the human team rather than replacing it. An assistant answers routine questions around the clock across multiple languages, drawing on files and knowledge base pages the business supplies. Agents review and correct those answers, and corrections are meant to improve later responses. Conversations that need a person can be taken over with full context. Beyond support, the platform covers a knowledge base customers can search themselves, a deals pipeline, an activities and bookings area, a feedback board that feeds a public roadmap and changelog, and CRM records that enrich a contact with company and role details. The product competes with paid helpdesk suites, and its pitch is that the core is free permanently, funded by optional paid services, with millions of businesses on the platform and billions of monthly interactions reported. It suits ecommerce stores, home services, clinics, hotels and property teams that want one inbox without a per seat bill, and solo founders who need something live in minutes. Buyers who need deep custom reporting or heavy workflow engineering should check how far the automations go before committing.