ViralOps

ViralOps converts approved training material into gradeable practice scenarios for sales discovery, pricing objections, renewals and support escalations, with deterministic rules and instructor-reviewed feedback.

ViralOps is a work-simulation platform for training providers, enablement teams and coaches who need learners to rehearse consequential conversations before they happen for real. The product turns material the organisation already trusts (product guides, pricing policies, playbooks and escalation rules) into scripted practice scenarios where learners talk to AI stakeholders, make commitments and finish with a written proposal or recommendation. Sales is the flagship use case: discovery calls, pricing objections and multi-stakeholder deals. The same engine covers customer success renewals, support escalations, negotiations, consulting conversations and interview preparation. In practice a provider uploads approved sources, shapes a brief with defined stakeholders and ground rules, then assigns the scenario to a cohort or an individual learner. Characters hold knowledge boundaries, so a finance approver only reveals budget constraints when the learner asks the right questions. Deterministic world rules keep budget caps, approval gates and scope limits identical on every attempt, which is what makes results comparable across a cohort rather than a one-off improvisation. Each exercise ends in a grounded proposal where every price, date and commitment traces back to a source document. Assessment is the differentiator. Every message and decision is recorded in order, objective rule checks flag things like an unauthorised discount or an impossible implementation window, and qualitative comments link to specific turns and sources. Instructors review, edit and approve feedback before the learner sees it, and outcome reporting shows where people hold the line and where they overpromise. Published scenarios are branded and versioned so cohorts practise against a stable exercise. The buyer is the training organisation, not the learner: providers pay, learners are assigned scenarios and never pay. Onboarding is provider-led, with engagements scoped around cohorts and material before anything is billed. Against generic chatbot roleplay, ViralOps trades open-ended improvisation for governed, gradeable exercises. Teams that only want casual rehearsal will find the setup heavier than a prompt; programmes that need evidence and instructor sign-off are the intended fit.