Free trial
The Standard and Advanced plans offer a free trial through the signup page, and a permanent free plan covers one seat with the chat widget and inbox.
Learn moreWhelp
AI agents and one shared inbox for every support channel
Beginner
What is Whelp?
Whelp is an AI chat bot tool. Whelp combines AI support agents with an omnichannel inbox covering WhatsApp, web chat, SMS, email, voice and social messaging, giving teams one customer view and automatic handoff of complex cases to humans.
Whelp is a customer support platform built around two connected pieces: AI agents that answer routine questions and an omnichannel inbox that gathers every conversation into a single workspace. The pitch is aimed at teams whose channel count has outgrown their headcount, where the same order status or opening hours question arrives by WhatsApp, web chat, email and SMS on the same morning. The AI agent is trained on your own material, meaning help center articles, policies and product catalog, and it answers in your brand voice around the clock. It does more than return text: it can look up order status, bookings and account details, then take action such as updating a record. When a case is too complex or sensitive, the agent routes it to a human with the conversation history attached, so the customer does not repeat themselves. Whelp claims its AI automates up to 60% of inquiries, with higher figures cited for eCommerce. The inbox side covers WhatsApp, live chat, email, Instagram, Messenger, Telegram, TikTok, LINE, Viber, Twilio SMS and voice, plus Amazon Connect. Agents see a unified customer profile with prior orders and channel history, and can assign, mention colleagues and leave private notes. Native iOS and Android apps keep replies moving away from a desk, and browser access needs no installation. Deeper plans add flow-based and dynamic chatbots, broadcasts, comment moderation and a mobile chat SDK. Fit depends on scale and channel mix. The free tier suits a single seat running a website widget. Standard is the entry point for teams that need WhatsApp Business API, SMS and email together, while AI agents sit on the Advanced plan and above. Organizations with strict data rules can discuss on-prem deployment and whitelabel through Premium. Compared with single-channel chatbot tools, Whelp's advantage is consolidation; the tradeoff is that the AI capability is gated behind a higher tier than the inbox itself.
How do you use Whelp?
1Create your account
Sign up on the web with no download required. The free plan gives one seat, a website chat widget and the shared inbox so you can test the workflow before committing.
2Connect your channels
Add the channels your customers actually use, starting with live chat and email. WhatsApp Business API, Twilio SMS and social messaging need a short provider verification step.3Set up your team inbox
Invite agents, then use assignment, mentions and private notes so conversations are shared rather than trapped in personal accounts. Each contact shows a unified profile and history.
4Train the AI agent on your content
Feed the agent your help center, policies and catalog, then confirm it can look up orders and bookings through connected systems. Available from the Advanced plan upward.
5Run a demo on your own ticket types
Book a 30 minute session to see your top ticket types automated live and get pricing matched to your team size and channel mix.
Pros and cons
Pros
- AI agents are trained on your own FAQs, policies and catalog, then answer in your brand voiceAI
- Channel coverage is unusually broad, from WhatsApp and Telegram to TikTok, LINE, Viber and Twilio voiceAI
- Complex conversations route to a person with full history attached, avoiding repeated questionsAI
- Free plan includes unlimited conversations, a live chat widget and mobile appsAI
- Unified customer profile ties orders and past conversations to each new messageAI
Cons
- AI agents only appear on the Advanced plan at $79 per seat per month, so the headline feature is not available on cheaper tiersAI
- WhatsApp Business Platform conversation fees are billed separately by Meta and sit outside plan pricingAI
- The free plan is capped at one seat, which limits its use to solo operators or trialsAI
- Some channels require provider verification, such as WhatsApp Business API setup, before they go liveAI
- Cancellation is handled by contacting the team rather than through self-service in the dashboardAI
How much does Whelp cost?
Pricing
Free at $0 for one seat with live chat, unified inbox, unlimited conversations and mobile apps. Standard is $29 per seat per month, Advanced $79 per seat per month with AI agents, and Premium is custom with on-prem, whitelabel and SLAs. Annual billing saves 20%. Meta charges WhatsApp conversation fees separately.
Learn moreSupport
Advanced plans include 24/7 support by live chat and email plus a dedicated account manager, and Premium adds dedicated onboarding and personalized SLAs. Email hello@whelp.co and a public status page is available.
Learn moreIntegrations
Shopify and Stripe for order and payment data, Salesforce and Amazon Connect for CRM and contact center, Twilio for SMS and voice, and Meta properties including WhatsApp, Instagram and Messenger.
Features
AI agents trained on your knowledge base that resolve inquiries, look up orders and bookings, and escalate to humans with context. Omnichannel inbox for WhatsApp, live chat, email, SMS, voice and social messaging, with a unified customer profile, team assignment and private notes. Also includes flow-based and dynamic chatbots, broadcasts, comment moderation, reporting, CRM, mobile chat SDKs and iOS and Android apps.
Learn moreFrequently asked questions about Whelp
How much does Whelp cost?
Free at $0 for one seat with live chat, unified inbox, unlimited conversations and mobile apps. Standard is $29 per seat per month, Advanced $79 per seat per month with AI agents, and Premium is custom with on-prem, whitelabel and SLAs. Annual billing saves 20%. Meta charges WhatsApp conversation fees separately.Does Whelp offer a free trial?
The Standard and Advanced plans offer a free trial through the signup page, and a permanent free plan covers one seat with the chat widget and inbox.How do you use Whelp?
The walkthrough on this page covers 5 steps: 1. Create your account 2. Connect your channels 3. Set up your team inbox 4. Train the AI agent on your content 5. Run a demo on your own ticket types.What platforms does Whelp support?
Whelp is available on Web App, iOS and Android.What does Whelp integrate with?
Shopify and Stripe for order and payment data, Salesforce and Amazon Connect for CRM and contact center, Twilio for SMS and voice, and Meta properties including WhatsApp, Instagram and Messenger.What are the limitations of Whelp?
AI agents only appear on the Advanced plan at $79 per seat per month, so the headline feature is not available on cheaper tiers. WhatsApp Business Platform conversation fees are billed separately by Meta and sit outside plan pricing. The free plan is capped at one seat, which limits its use to solo operators or trials.
Status
StatusActive
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Added10/21/2026
Platforms
Web AppiOSAndroid
Pricing
FreeFreemiumSubscription
