What platforms does Brainfish support?

Brainfish is available on Web App.

What are the limitations of Brainfish?

Value depends entirely on how much of your queue is policy driven; teams with mostly open ended issues see less benefit. Workflow building is straightforward but still requires someone to map processes and connect systems before anything runs. The plain English builder and analytics are native to the product, so early setup and troubleshooting mean working inside Brainfish rather than a familiar tool.

Brainfish

Name: Brainfish
Author: Brainfish

AI support agents that act inside your systems, not just answer.

Intermediate API

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Screenshot of Brainfish, AI support agents that act inside your systems, not just answer

What is Brainfish?

Brainfish is an AI support agent platform that combines conversational AI with rules based workflows so it can refund charges, change plans and unlock accounts inside connected systems such as Stripe, Zendesk, Salesforce and Okta, with every run logged for review.

Brainfish is a customer support automation platform built around a distinction most AI agents ignore. Roughly 20 to 30 percent of a typical support queue can be answered from a help article, and any competent AI assistant handles those. The remaining 70 to 80 percent requires someone to open a system, check a record and take an action: issue a refund, downgrade a plan, unlock an account, delete a workspace. Brainfish is designed to resolve that larger slice rather than hand it back to the support team. The mechanism is a hybrid of conversational AI and explicit rules. Support operations staff describe a process in plain English, and Brainfish converts it into a workflow that connects the systems involved, checks the customer, applies policy and performs the action. AI runs the conversation and writes replies; the rules govern decisions, so refund caps and approval thresholds sit in the workflow rather than in a prompt. The vendor's own illustration is a four subscription refund request where one item falls outside the 30 day window: a prompt only agent answers correctly in two of five runs, while the workflow produces the same correct result in all five. A plain English description reaches a working draft in about 10 minutes, a typical complex workflow takes around two hours, and an average complex ticket resolves in roughly 30 seconds. The product suits support and CX leaders at software companies with high ticket volume and policy driven requests, particularly where agents already work in Zendesk, Salesforce or Intercom. It also covers internal help through a separate AI copilot, plus knowledge review that learns from demos, calls, tickets and Slack threads and proposes edits to help center articles. Every run is logged with its steps, systems and sources, and unresolved tickets escalate with checks already attached. Compared with prompt based support bots, Brainfish trades setup effort for consistency and auditability.

How do you use Brainfish?

1Book a demo with a real ticket
Bring an actual support request to the session. The team builds a workflow live against your own systems and documentation, so you leave with a working agent rather than a slide deck.
2Connect your systems
Link the tools involved in your support processes, such as Zendesk, Salesforce, Intercom, Stripe, Duo or Splunk. Brainfish reads from and writes to these systems, and anything with an API can be wired in.
3Describe the process in plain English
Write out what should happen for a ticket type, for example checking subscriptions and refunding only the eligible ones. Brainfish converts the description into a draft workflow with the steps and systems it needs.
4Test the workflow against real scenarios
Before going live, run the draft against sample cases, including edge cases like a request that falls outside your policy window, and confirm the rules produce the same outcome each time.
5Review analytics and escalate with context
Track resolved and escalated conversations, see which systems and sources each run touched, and let tickets that need a person land in Zendesk or Salesforce with checks and a next step attached.
6Keep the help center accurate
Brainfish learns from demos, calls, tickets and Slack threads, then suggests specific edits to knowledge base articles. Review the suggestions to keep self serve content current.

Pros and cons

Pros

Goes beyond article lookup and executes real actions in connected business systemsAI
Rules live in the workflow, so policy limits and refund caps cannot be overridden by a promptAI
Every run is recorded with the steps, systems and sources touched, which supports audit and reviewAI
Support operations teams can build and test workflows in plain English without an engineering sprintAI
Escalations arrive in Zendesk or Salesforce with completed checks and a recommended next stepAI

Cons

Value depends entirely on how much of your queue is policy driven; teams with mostly open ended issues see less benefitAI
Workflow building is straightforward but still requires someone to map processes and connect systems before anything runsAI
The plain English builder and analytics are native to the product, so early setup and troubleshooting mean working inside Brainfish rather than a familiar toolAI
No pricing tiers are published on the homepage, so cost has to be established through a demo or sales conversationAI

How much does Brainfish cost?

Integrations

Reads from and writes to Zendesk, Salesforce, Intercom, Stripe, Duo, Splunk and any other system with an API.

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Features

Workflows built from plain English descriptions, with AI handling conversation and rules handling decisions. Connected systems include Zendesk, Salesforce, Intercom, Stripe, Duo, Splunk and anything with an API. Also offers analytics with every run on record, escalation handoff with completed checks, knowledge review for help center accuracy, an internal AI copilot, and security measures including SOC 2 Type II, ISO 27001, GDPR, SSO and SAML, and US, EU or AU data residency.

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Frequently asked questions about Brainfish

Does Brainfish have an API?
Yes, Brainfish offers an API.
How do you use Brainfish?
The walkthrough on this page covers 6 steps: 1. Book a demo with a real ticket 2. Connect your systems 3. Describe the process in plain English 4. Test the workflow against real scenarios 5. Review analytics and escalate with context 6. Keep the help center accurate.
What platforms does Brainfish support?
Brainfish is available on Web App.
What does Brainfish integrate with?
Reads from and writes to Zendesk, Salesforce, Intercom, Stripe, Duo, Splunk and any other system with an API.
What are the limitations of Brainfish?
Value depends entirely on how much of your queue is policy driven; teams with mostly open ended issues see less benefit. Workflow building is straightforward but still requires someone to map processes and connect systems before anything runs. The plain English builder and analytics are native to the product, so early setup and troubleshooting mean working inside Brainfish rather than a familiar tool.