Free trial
The homepage offers a free trial through the signup page, with a free start and a demo request option for teams that want a walkthrough first.
Learn moreChaterimo
AI customer service for e-commerce, grounded in your product catalog
Beginner API
What is Chaterimo?
Chaterimo is an AI customer service and product search assistant for online stores. It combines structured product data, hybrid retrieval and reranking with multi-model LLM support, one-click cart integrations and a bring-your-own API key option.
Chaterimo is an AI customer service platform built for online stores, with product search at the centre of how the assistant answers. Rather than relying on generic model knowledge, it indexes your catalog with structured attributes, normalized numeric values and units, then layers hybrid retrieval, exact lookups and reranking on top. The result is an assistant that can compare products on specifications, price and availability, and answer questions that require more than a single keyword match. The platform supports several current LLM providers, including GPT, Claude, Gemini and Grok, and lets you write the system prompt that governs each agent. You can give an agent a name and role, define tone and escalation rules, and run separate playbooks for support and sales. Knowledge comes from XML product feeds (the site mentions catalogs beyond 70,000 products), API sync, website scraping including sitemaps, or document uploads in PDF, Word, PowerPoint, Excel, CSV and image formats up to 10 MB each. In practice, a store installs the integration for its platform, imports the catalog and lets the chat widget or embedded iFrame handle routine questions. The assistant can retrieve order status, walk shoppers through returns and collect contact details when a case needs a person, creating a ticket with the full conversation history attached. Reporting shows what customers ask, which feeds back into improving the knowledge base. The value proposition is cost control and speed. Setup is marketed as a five minute process with one-click installs for Shopify, Shoptet, Upgates and similar carts, and the platform supports bringing your own API keys so model usage is billed directly by the provider. That puts it in the same bracket as e-commerce chat assistants from larger vendors, but positioned on catalog depth and price rather than breadth of channels. Teams already committed to a helpdesk suite may find the ticketing side lighter, while catalog-heavy stores are the clearest fit.
How do you use Chaterimo?
1Create your Chaterimo account
Sign up with your email, then confirm the account to reach the dashboard where agents and integrations are managed.
2Connect your e-commerce platform
Pick your cart from the integration list and install the app or follow the connection guide. Shopify, Shoptet, Upgates, PrestaShop and Eshop-rychle each have their own path.
3Import your product catalog
Sync products through the platform integration, an XML feed or the API so the assistant has structured specifications, prices and availability to search.4Shape the agent with the system prompt
Name the agent, set its tone and rules, and add escalation guidance. Separate playbooks can target support questions and sales conversations.5Add the chat to your site
Place the floating widget or an embedded iFrame on your store or FAQ pages, and connect Messenger or WordPress where needed.
6Review conversations and teach the assistant
Use the reports to see what customers ask, then correct weak answers by updating the knowledge base or prompt rules.
Pros and cons
Pros
- Product RAG with deep parametrization, hybrid retrieval and reranking goes beyond simple FAQ chatbotsAI
- Choice of GPT, Claude, Gemini and Grok models, with your own API keys billed directly by the providerAI
- One-click installs for Shopify, Shoptet, Upgates and PrestaShop, plus WordPress and MessengerAI
- Full system prompt control with named personas, tone rules and separate sales or support playbooksAI
- Knowledge base accepts XML feeds, API sync, website scraping and document uploads in common office formatsAI
Cons
- Marketing leans on comparative savings claims and AI recommendation quotes that are not independently verifiable on the siteAI
- Order lookup support varies by platform: PrestaShop is described as read-only on version 8.2 and verified by order reference and emailAI
- Ticketing and analytics look basic next to dedicated helpdesk suites, so high volume teams may need a second toolAI
- Bring-your-own-key pricing shifts model cost management to you, which suits technical teams better than non-technical store ownersAI
- Detailed plan limits, message caps and multilingual widget options are only partly visible without going to the pricing pageAI
How much does Chaterimo cost?
Pricing
Subscription pricing with a bring-your-own API key option, where model usage is billed by OpenAI, Anthropic, Google or xAI directly and a separate platform fee covers the Chaterimo features. The site presents this as substantially cheaper than competitors charging per agent with capped AI messages, and states no per-conversation charges. Exact plan tiers are listed on the pricing page.
Learn moreIntegrations
Shopify, PrestaShop, Shoptet, Upgates and Eshop-rychle for product sync and order lookup, plus WordPress, Facebook Messenger and Make for workflows and chat delivery.
Features
Product RAG with deep parametrization, hybrid and parallel retrieval, reranking and agentic search. Multi-model support across GPT, Claude, Gemini and Grok, editable system prompts, named personas and role-specific playbooks. Order status lookup, return guidance, ticket creation with conversation history, reporting on customer questions, chat widget and embedded iFrame, plus a native MCP server for connecting store data to Claude.
Learn moreFrequently asked questions about Chaterimo
How much does Chaterimo cost?
Subscription pricing with a bring-your-own API key option, where model usage is billed by OpenAI, Anthropic, Google or xAI directly and a separate platform fee covers the Chaterimo features. The site presents this as substantially cheaper than competitors charging per agent with capped AI messages, and states no per-conversation charges. Exact plan tiers are listed on the pricing page.Does Chaterimo offer a free trial?
The homepage offers a free trial through the signup page, with a free start and a demo request option for teams that want a walkthrough first.Does Chaterimo have an API?
Yes, Chaterimo offers an API.How do you use Chaterimo?
The walkthrough on this page covers 6 steps: 1. Create your Chaterimo account 2. Connect your e-commerce platform 3. Import your product catalog 4. Shape the agent with the system prompt 5. Add the chat to your site 6. Review conversations and teach the assistant.What platforms does Chaterimo support?
Chaterimo is available on Web App and Browser extension.What does Chaterimo integrate with?
Shopify, PrestaShop, Shoptet, Upgates and Eshop-rychle for product sync and order lookup, plus WordPress, Facebook Messenger and Make for workflows and chat delivery.
Status
StatusActive
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Added10/21/2026
Platforms
Web AppBrowser extension
Pricing
FreemiumSubscription
