Dovetail

Dovetail is a customer intelligence platform that consolidates calls, tickets, surveys and research into one workspace where AI transcribes sessions, surfaces patterns, builds customer models and drafts sourced reports. Suited to research, product and design teams at organizations with large volumes of qualitative feedback.

Dovetail is a customer intelligence platform built around a simple premise: teams should stop guessing about their customers. It assembles feedback from calls, tickets, surveys, app reviews, sales conversations and research sessions into a single workspace, then uses AI to find patterns, transcribe sessions and produce write-ups linked back to their sources. The homepage positions it as a context layer for an entire organization, so product, design, research, sales and support all work from the same evolving picture of the customer. The feature set is organized around four products. Digital Twins are evidence-based models of customers and segments that you can question in real time to test assumptions. Agents run on a schedule, on a trigger or on demand, monitoring what changes and proposing next steps. Channels analyze feedback at scale and help stack-rank ideas by what the team can act on immediately. Docs draft PRDs, reports, sales briefs and executive summaries from workspace data with citations, so a document never floats free of the evidence behind it. Supporting tools include plain-language chat with traceable answers, automatic transcription of calls and interviews, dashboards tracking sentiment and themes, multilingual translation of feedback, and keyword plus semantic search. In practice, a researcher uploads recordings or connects feedback sources, lets transcription and tagging run, then queries the workspace or asks a twin what a segment thinks about a specific topic. Outputs can be exported as clips, reports or briefs. Published customer stories name Itaú Unibanco, Atlassian, Canva, Breville, CNH, Okta and SmartRecruiters, and a 2025 Forrester study cited on the homepage claims 30 weekly hours saved per user and 66 percent faster shipping. It suits organizations with substantial qualitative data and multiple teams that need to share it. Governance is a stated strength: SOC 2 Type II, ISO 27001, GDPR compliance, HIPAA readiness, PII redaction, data residency in the US, Europe or Australia, SSO and audit logs. Buyers should expect a platform-scale commitment rather than a lightweight tool. Pricing is not published on the homepage.