Razorpay Agent Studio

Razorpay Agent Studio is an accounting tool. Razorpay Agent Studio deploys specialised, review-first AI agents for payment recovery, dispute responses, COD confirmation and customer feedback, running on Razorpay infrastructure with validated, logged actions for ecommerce and lending teams.

Razorpay Agent Studio is a service for deploying specialised AI agents inside payment and revenue operations. Instead of focusing only on the moment a transaction fails, it targets what happens between a payment and its outcome: abandoned checkouts, unconfirmed cash-on-delivery orders, stalled mandate activations, missed loan repayments, lapsed subscriptions and chargebacks. Each of these gets a dedicated agent that acts when the problem appears. The catalogue named on the page includes Cart Recovery, COD Confirmation, KYC Verification, Dispute Responder and Customer Feedback agents, plus enterprise-oriented ones such as Mandate Activation, Loan Recovery and Subscription Recovery. Several of them work by calling customers or borrowers, and the page cites outcomes such as a 7.5% activation rate after intervention on mandates, ten or more percentage points added to loan recovery, and 570 customer insights captured by the feedback agent. These are vendor-reported figures, not independent benchmarks. The target buyer is a business already processing payments through Razorpay, particularly in ecommerce, lending, investments and insurance, which are the industry tracks listed. The engagement appears consultative: Razorpay helps identify the right opportunity and builds an agent that talks to the merchant's own systems, with connectors shown for that purpose, rather than offering a blank canvas for self-built agents. Control is the central design theme. Every agent runs in review-first mode, merchants set what an agent may access, what it may do and when it needs approval, and Razorpay says it independently validates permissions, amounts, compliance and data-handling rules before any action. Agents operate within Razorpay's own infrastructure on verified merchant data, and each action is logged for audit. Among alternatives, it sits closer to payment-platform automation than to general agent builders or standalone dunning and chargeback tools. Its advantage is proximity to transaction data and the guardrails that follow from it. The trade-off is dependence on the Razorpay ecosystem and an apparent sales-led onboarding process.