What platforms does Concierge by Ava support?

Concierge by Ava is available on Web App.

What are the limitations of Concierge by Ava?

Only useful inside Navan, so travelers booking elsewhere cannot use it at all. Depends on a rich booking history, which new or infrequent travelers will not have. Opt-in and limited to select cities at launch, so coverage is uneven.

Concierge by Ava

Name: Concierge by Ava
Author: Concierge by Ava

Generative AI hotel concierge inside Navan's travel and expense tools

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What is Concierge by Ava?

Concierge by Ava is an AI flight planner tool. An opt-in generative AI concierge within Navan that ranks in-policy hotels by the traveler's own booking patterns, loyalty programs and amenities, then explains each suggestion. Aimed at road warriors, executive assistants and bleisure travelers on Navan.

Hotel Concierge by Ava is a generative AI feature inside Navan, the travel and expense platform. It acts as a virtual concierge that recommends hotels for a trip instead of leaving the traveler to search, filter and compare listings by hand. Navan positions it for executive assistants, frequent road warriors, leisure travelers and people mixing business with leisure, all of whom lose hours to trip research that the company says Ava can now finish in seconds. The recommendation logic draws on two kinds of input. From the traveler's own history Ava reads booking patterns: loyalty program memberships, preferred hotel type, amenities that come up repeatedly (breakfast, gym, pool, pet friendly), room dimensions such as square footage and bed size, and distance from the company office or other landmarks. From public sources it pulls destination context and hotel reviews. Those signals are combined to rank a curated set of hotels that already sit inside company travel policy, with context shown for each suggestion so the traveler understands why it surfaced. Ava goes beyond the chat box here. The release describes the assistant filling out forms, optimizing a travel search around stated preferences and scouring the Navan review database on its own, so the traveler reviews a shortlist rather than assembling one. Concierge by Ava is an opt-in web application, released in September 2023 and rolling out to select cities, and it follows earlier Navan generative AI work including GPT added to its chatbot and a CFO-focused spend dashboard. The fit is narrow by design. This is not a standalone hotel search engine for the general public: the value depends on being a Navan customer with booking history for Ava to learn from, and the company policy filter assumes an employer program. Travelers outside that setup get little from it, and anyone who books outside Navan will not build the pattern history the recommendations rely on.

How do you use Concierge by Ava?

1Confirm your company uses Navan
Concierge by Ava runs inside the Navan travel and expense platform. Check with your travel manager or admin that your organization books hotels through Navan and that the feature is available in your region.
2Opt in to the concierge
Concierge by Ava is an opt-in web application. Enable it from your Navan account once your organization has access, then open it when you start planning a stay.
3Build up your booking history
Ava learns from your past bookings: loyalty memberships, preferred hotel type, amenities such as breakfast or a gym, room size and distance from the office. Booking through Navan over time gives the recommendations more to work with.
4Run a hotel search
Start a hotel search for your destination. Ava fills out the forms and optimizes the query around your stored preferences, so you do not sort and compare listings manually.
5Review the ranked shortlist
Ava returns hotels that fit company policy, ordered by best match for you, with context on each option drawn from destination data and Navan's review database. Read the reasoning before picking one.
6Read the launch announcement
The release details the preference signals Ava uses, the September 2023 launch and the select-city rollout. The PDF version is available from the release page.

Pros and cons

Pros

Cuts hotel research from hours of clicking and comparing to a ranked shortlist in secondsAI
Recommendations are grounded in real booking history rather than generic destination listsAI
Respects company travel policy by curating only hotels the employer allowsAI
Explains the reasoning behind suggestions using amenities, room size and location contextAI
Extends Ava beyond chat so forms and search setup are handled automaticallyAI

Cons

Only useful inside Navan, so travelers booking elsewhere cannot use it at allAI
Depends on a rich booking history, which new or infrequent travelers will not haveAI
Opt-in and limited to select cities at launch, so coverage is unevenAI
Recommendations are judged partly on company policy, which can override personal preferenceAI
Enterprise procurement and rollout sit with the employer, not the individual travelerAI

How much does Concierge by Ava cost?

Features

Ava reads each traveler's booking patterns, including loyalty memberships, favored hotel type, preferred amenities, room size and distance from the office, and blends them with public destination information and hotel reviews. It fills out forms, optimizes the search, ranks in-policy hotels for the individual and adds context to each suggestion. Offered as an opt-in web application.

Frequently asked questions about Concierge by Ava

How do you use Concierge by Ava?
The walkthrough on this page covers 6 steps: 1. Confirm your company uses Navan 2. Opt in to the concierge 3. Build up your booking history 4. Run a hotel search 5. Review the ranked shortlist 6. Read the launch announcement.
What platforms does Concierge by Ava support?
Concierge by Ava is available on Web App.
What are the limitations of Concierge by Ava?
Only useful inside Navan, so travelers booking elsewhere cannot use it at all. Depends on a rich booking history, which new or infrequent travelers will not have. Opt-in and limited to select cities at launch, so coverage is uneven.