inboxpilot

InboxPilot is an AI email assistant for Gmail and Outlook that sorts team inboxes and drafts replies from your documents, website and connected tools such as Shopify, Notion and Pipedrive. A person reviews and sends every reply.

InboxPilot is an AI email assistant built for teams whose daily work arrives as email: quote requests, order questions, document submissions and support threads. It runs inside Gmail and Outlook, so there is no migration and no separate inbox to learn. Incoming messages are read, sorted into the team's own labels, and answered with a drafted reply that a person reviews before sending. The drafting step relies on the company's own material rather than generic text. Teams connect documents and PDFs such as a price list, their website, email templates, and tools including Shopify, Notion and Pipedrive. A reply to a quote request can be priced from the uploaded list, and an order status question can be answered by looking the order up in Shopify. Setup also includes written instructions, a signature, and guardrails, for example sending refunds above a set amount to a person or handing over a thread when the customer is upset. When the assistant is unsure, the stated process is to pass the email to a human. Beyond single replies, InboxPilot lets teams build multi-step rules once and apply them to every later message. Examples include forwarding invoices to an accounting address, archiving newsletters, or drafting an order reply from Shopify data. Triage can route emails that need a person to the right owner by email or in Slack, and a rule can split standard customers from VIP ones. Connected tools listed on the homepage also include Stripe, Google Sheets and webhooks, with dedicated use-case pages for RFQs, order status, customer service, Gmail to Sheets and Stripe billing emails. The product sits between a generic AI writing add-on and a full helpdesk platform. It suits small and mid-sized operations teams, sales desks and support groups that want faster, consistent answers without replacing their mail client. The site states SOC 2 Type II certification, GDPR compliance, encryption at rest and in transit, and that customer email is not used to train public models.