Free trial
A free plan is available with 25 calls per month at no cost, described as free forever rather than a timed trial. A live demo line on the homepage also lets prospects hear the AI receptionist before signing up.
Learn moreSmith.ai
AI and live receptionists that answer, qualify and book calls 24/7
Beginner
What is Smith.ai?
Smith.ai is an AI calls tool. A 24/7 call answering and intake service that blends AI receptionists with North America based live agents. Built around legal intake, it qualifies callers, books consultations during the call and syncs transcripts and summaries to calendars and case management tools.
Smith.ai is a call answering and intake service that pairs AI agents with human receptionists based in North America. The company has been running reception coverage since 2015 and reports more than 25 million calls handled over eleven years. The core promise is straightforward: no caller reaches voicemail, and the reception layer does more than take a message. It identifies the caller type, asks qualifying questions shaped around the business, books consultations live on the call and passes a transcript plus summary into the systems the team already uses. Law firms are the clearest fit and the site leans heavily in that direction, with practice area options that include personal injury, family law, criminal defense and estate planning. The intake logic distinguishes new clients from existing ones, courts, police and opposing parties, and routes urgent matters such as arrests to a person immediately. Home services and IT teams are also listed as supported sectors. Small firms without a dedicated front desk are the natural buyer, along with practices whose phones go unanswered after hours. The interesting part is the hybrid model. AI receptionists handle volume at any hour, while a pool of several hundred live agents trained on legal intake steps in when a call needs a human. Teams can run AI only, live only, or both together. Setup is described as taking minutes, and callers who prefer to test before buying can dial a live demo from the homepage. Against alternatives, Smith.ai sits between a cheap scripted answering app and a full in-house hire. The company cites roughly 42,000 dollars in average yearly savings versus an in-house receptionist, an answer rate above 99 percent and a booking rate lift of about 80 percent. Those figures come from the vendor, so treat them as marketing until a pilot proves them in your own call mix.
How do you use Smith.ai?
1Check the AI receptionist demo
Call the live demo line on the homepage to hear how the AI receptionist greets a caller, asks qualifying questions and handles a real conversation before committing.
2Compare AI, hybrid and live options
Read the AI receptionist and hybrid pages to decide whether calls should be handled by AI only, live agents only, or a mix with escalation rules.
3Create the free account
Sign up through the get started flow to open an account on the free plan, which covers 25 calls per month at no cost.
4Book a consultation with the team
For a law firm deployment, schedule a consultation so the intake script, practice areas and routing rules can be mapped out with the Smith.ai team.
5Connect calendars and case tools
Review the integrations directory and link the scheduling and case management tools the firm already runs, so bookings and transcripts land in the right place.
Pros and cons
Pros
- Covers calls around the clock without voicemail, with a hybrid AI and human model rather than one or the otherAI
- Intake questions are configured per firm and practice area, so qualification is consistent on every callAI
- Consults get booked live during the call, and urgent matters can transfer to a person straight awayAI
- Transcripts, summaries and intake data sync to calendars and case management tools such as Clio, MyCase and FilevineAI
- Free tier of 25 calls per month lets a small practice test the service on real trafficAI
Cons
- The homepage is written almost entirely for law firms, so other sectors get little detail on how intake is configuredAI
- Public pricing for the AI receptionist plan is not spelled out on the homepage, forcing a trip to the pricing page before budgetingAI
- Published performance claims (99 percent answer rate, 80 percent booking lift, 42,000 dollars saved) are vendor figures with no methodology shownAI
- Live agent coverage is described as North America based, which may matter for firms handling calls in other time zones or languagesAI
- Heavy intake customization takes setup effort, and the homepage gives no sense of how much configuration is self-serveAI
How much does Smith.ai cost?
Pricing
The homepage advertises a free plan with 25 calls per month, free forever, and points to a dedicated pricing page for the AI receptionist product. It does not list dollar amounts or plan tiers in the homepage copy, so exact pricing has to be checked on that page or in a consultation.
Learn moreSupport
Support details are not described on the homepage. A phone number and a consultation booking page are provided, and the site publishes case studies and a webinar series aimed at law firms.
Learn moreIntegrations
The site names scheduling tools (Calendly, Acuity) and legal case management platforms (Clio, MyCase, Filevine, Lawmatics) as places where bookings, transcripts and intake data are synced. A full integrations directory lists the rest.
Learn moreFeatures
AI receptionists and live agents answer calls 24/7, identify caller type, run firm specific intake questions and book consultations during the call. Urgent matters transfer to the team or a live agent, and transcripts, summaries and intake data sync to calendars and case management systems. Coverage is offered as AI only, hybrid or live agent only.
Learn moreFrequently asked questions about Smith.ai
How much does Smith.ai cost?
The homepage advertises a free plan with 25 calls per month, free forever, and points to a dedicated pricing page for the AI receptionist product. It does not list dollar amounts or plan tiers in the homepage copy, so exact pricing has to be checked on that page or in a consultation.Does Smith.ai offer a free trial?
A free plan is available with 25 calls per month at no cost, described as free forever rather than a timed trial. A live demo line on the homepage also lets prospects hear the AI receptionist before signing up.How do you use Smith.ai?
The walkthrough on this page covers 5 steps: 1. Check the AI receptionist demo 2. Compare AI, hybrid and live options 3. Create the free account 4. Book a consultation with the team 5. Connect calendars and case tools.What platforms does Smith.ai support?
Smith.ai is available on Web App.What does Smith.ai integrate with?
The site names scheduling tools (Calendly, Acuity) and legal case management platforms (Clio, MyCase, Filevine, Lawmatics) as places where bookings, transcripts and intake data are synced. A full integrations directory lists the rest.What are the limitations of Smith.ai?
The homepage is written almost entirely for law firms, so other sectors get little detail on how intake is configured. Public pricing for the AI receptionist plan is not spelled out on the homepage, forcing a trip to the pricing page before budgeting. Published performance claims (99 percent answer rate, 80 percent booking lift, 42,000 dollars saved) are vendor figures with no methodology shown.
Status
StatusActive
Views0
Outbound clicks0
Added10/21/2026
Platforms
Web App
Pricing
FreeSubscription
