SpeakSpots

SpeakSpots is an AI flight planner tool. SpeakSpots runs an agentic AI concierge on WhatsApp for hotel chains, answering guest requests in any language, integrating with cloud and on-premise PMS systems, and syncing a property knowledge base automatically. Built for European hotels, with GDPR compliance and an official WhatsApp tech provider status.

SpeakSpots is a guest communication platform built for hotels that runs on WhatsApp. Guests message the property the same way they message friends, and an agentic AI layer answers in their own language, drawing on the hotel's own content and property management system. The company positions this as a way to remove the front desk bottleneck: instant replies, fewer phone calls, and a channel that travellers already have installed on their phones. No guest app, no login screen, no unfamiliar interface. The product is aimed squarely at hotel groups and independent properties rather than individual travellers or general travel planners. The platform handles the operational requests that eat into front desk time: housekeeping, maintenance, reservations and general inquiries. When a guest checks in, an automated welcome message starts the conversation. The AI then resolves routine requests without staff involvement, with the company citing an average response time under 15 seconds and a human-feel tone that reads context and intent rather than firing off canned replies. Staff watch the whole stream through a portal that gives visibility over live requests and reservations. The knowledge base is the part that makes or breaks deployment. SpeakSpots syncs automatically with hotel content across websites, apps and documents, and learns from front desk staff over time so answers stay aligned with how the property actually operates. Property management system integration covers both cloud and on-premise setups, which matters for older European properties running legacy infrastructure. SpeakSpots is an official WhatsApp tech provider, and GDPR compliance for EU and UK data protection is built into the messaging protocols. The vendor handles setup and keeps the knowledge base current, which lowers the load on IT and marketing teams. Where it fits: this is infrastructure for hotel operations, not an itinerary builder that consumers use to plan a trip. It competes with generic hotel chatbots and guest messaging suites, and its differentiator is the agentic behaviour plus the WhatsApp-native delivery. European hotel chains are the core market, and the 30-day proof of concept is the intended entry path.