Free trial
Signup is free with no credit card required, and unlimited free feedback capture is advertised. It is described as a free start rather than a time limited trial.
Learn moreCanny
Autopilot turns every customer conversation into tracked, deduplicated feedback
Beginner
What is Canny?
Canny is a text conversation analysis tool. Canny Autopilot reads sales and support conversations from tools like Zendesk, Intercom, Gong and Slack, extracts feature requests, merges duplicates and routes feedback by product area. It links each request to the customer and revenue behind it and adds theme and urgency analysis.
Canny Autopilot is an AI layer for customer feedback management. It connects to the support and sales tools a team already uses, reads the conversations happening there, and extracts product feedback that would otherwise stay buried in tickets and call recordings. Each extracted request is tied to the customer, the account and the revenue behind it, and the original conversation stays linked so anyone can open it for context. In practice, the workflow replaces manual triage. Autopilot merges duplicate requests so the demand signal reflects real volume rather than repeated noise, and it files each item into the product area it belongs to. The system learns about the product over time, which is what lets it route new feedback without a person sorting it every week. Analysts get themes across the whole corpus plus a sense of how urgent a given request is for a specific customer or account, which is useful when weighing competing roadmap items. The target buyer is a product or customer experience team at a software company with a high volume of support and sales conversations. The published case studies lean toward SaaS and app businesses, with one customer reporting an 80 percent increase in logged requests after adoption. Smaller teams are not excluded, but the value scales with conversation volume: a company with ten tickets a week has less to gain than one with thousands. It sits inside Canny rather than acting as a standalone tool, which matters for comparison shopping. Teams already using a feedback board, roadmap or changelog in Canny get Autopilot as an added automation layer and keep one workspace. Those starting from scratch should evaluate Canny as a whole product, since Autopilot is the capture and organization engine, not the entire platform. Capture is available without a credit card, and feedback collection is unlimited on the free entry point.
How do you use Canny?
1Book a walkthrough or open a free account
Start by requesting a demo if you want the integration and routing setup explained, or register directly for a free account with no credit card required.
2Connect your conversation sources
Link the support, sales and review tools your team uses, such as Zendesk, Intercom, Gong or Slack, so Autopilot has conversations to read.3Let Autopilot learn your product areas
As feedback arrives, review how items are grouped and correct mistakes where needed. The system uses that context to route later requests more accurately.4Review the audit log and undo errors
Open the audit log to see everything captured, merged and organized. Any incorrect action can be undone from there.5Decide what, if anything, becomes public
Captured feedback lands in the internal workspace by default. Sharing through Portal is a separate optional step, and behavior can be set per source.6Study a customer rollout
Read the Jane App case study to see how a team used Autopilot to route feedback into groups before planning your own structure.
Pros and cons
Pros
- Captures feedback automatically from support, sales and review sources, so requests are logged without a person filing themAI
- Merges duplicate requests and organizes items by product area, which keeps the demand signal readable as volume growsAI
- Ties every request to the customer, account and revenue behind it and keeps the original conversation one click awayAI
- Full audit log with the ability to undo any automated action, so a wrong capture or merge is recoverableAI
- Vendor reports 93 percent accuracy on request detection in a 1,725 ticket audit, with 30 percent more requests found than manual reviewAI
Cons
- Autopilot is an automation layer inside Canny, so it is not useful as a standalone tool without adopting the wider platformAI
- Accuracy claims come from a customer audit rather than an independent benchmark, and misclassification is still possible on ambiguous or terse ticketsAI
- Value depends on conversation volume and on connecting the source tools, which means setup work before any feedback appearsAI
- Pricing and plan limits for the Autopilot features are not stated on the listed page, so cost has to be confirmed with salesAI
- Automatic capture may still need source-by-source rules, since public posting and some behavior is configured per source rather than globallyAI
How much does Canny cost?
Pricing
The page states that getting started requires no credit card and that feedback capture is unlimited on the free entry point. Specific plan prices, Autopilot tier limits and paid upgrade costs are not listed in the provided content.
Learn moreIntegrations
Connects to Gong, Intercom, Slack, Zendesk, Help Scout, Freshdesk, Zoom and tl;dv, reads reviews from G2, Capterra, Trustpilot, the App Store and Google Play, and reaches hundreds more tools through Zapier.
Features
Autopilot captures feedback from support and sales conversations and public reviews, links each request to the customer, account and revenue behind it, merges duplicates, organizes feedback by product area, surfaces themes and urgency, and keeps a full audit log with undo. Related AI features include Smart Replies, which automatically asks customers follow-up questions, and Comment Summaries for long threads.
Frequently asked questions about Canny
How much does Canny cost?
The page states that getting started requires no credit card and that feedback capture is unlimited on the free entry point. Specific plan prices, Autopilot tier limits and paid upgrade costs are not listed in the provided content.Does Canny offer a free trial?
Signup is free with no credit card required, and unlimited free feedback capture is advertised. It is described as a free start rather than a time limited trial.How do you use Canny?
The walkthrough on this page covers 6 steps: 1. Book a walkthrough or open a free account 2. Connect your conversation sources 3. Let Autopilot learn your product areas 4. Review the audit log and undo errors 5. Decide what, if anything, becomes public 6. Study a customer rollout.What platforms does Canny support?
Canny is available on Web App.What does Canny integrate with?
Connects to Gong, Intercom, Slack, Zendesk, Help Scout, Freshdesk, Zoom and tl;dv, reads reviews from G2, Capterra, Trustpilot, the App Store and Google Play, and reaches hundreds more tools through Zapier.What are the limitations of Canny?
Autopilot is an automation layer inside Canny, so it is not useful as a standalone tool without adopting the wider platform. Accuracy claims come from a customer audit rather than an independent benchmark, and misclassification is still possible on ambiguous or terse tickets. Value depends on conversation volume and on connecting the source tools, which means setup work before any feedback appears.
Status
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Added10/21/2026
Platforms
Web App
Pricing
FreemiumFree Trial
